STATEMENT OF PURPOSE:

To provide services to patients and assist providers by greeting and checking-in patients, ensuring patient information is correct, collecting appropriate co-payments and fees, scheduling appointments for patients, routing calls, and or messages to the appropriate Medical staff member.

ESSENTIAL FUNCTIONS:

• Verify cash in cash box at the beginning of shift and reconciles cash count at the end of the day
• Prepare and submit drawer count, reconciliation form, all balancing reports, and post settle to the Accounting Department
• Greet and check in patients in a courteous, friendly and professional manner
• Verify patient information (insurance, address, telephone number), complete Advance Directive, Medicare questionnaires, Financial policy, and make necessary changes in the practice management system. Review dorms for completeness and accuracy of information
• Verify patient identity by requesting government issued photo I.D. or two forms of non-photo identification of patient or responsible party (parent, step-parent, or guardian) and scan in to the practice management system
• Answer questions regarding patient account status. Refer patient to appropriate source when questions involve patient account activity such as collection, slow pay, fee-for-service errors, claim processing or refunds to patient
• Determine correct amount of co-payment and collects it before services are rendered. Collect fees per current policy and based on payor agreement by contract, fee-for-service, and private insurance, or self-pay. Inform new patients of SLFHCs current payment policy
• Collect payments made to outstanding accounts
• Refer patient to Outreach department if eligibility for sliding fee is identified or if a change in payor source is identified
• Answer questions regarding patient accounts, services provided by the clinic, and all other pertinent questions
• Provide patients with information regarding cost of procedures
• Check patient out, and, if necessary, schedule follow-up appointment
• Answer incoming telephone calls and messages in a timely and professional manner, and routes them to the appropriate medical staff/provider
• Creates charts and packets for new patients as needed or requested
• Complete medical records releases, MR number assignment, and registration filing on a daily basis
• Assure compliance with all HIPAA requirements. Maintain patient confidence and protect clinic operations by keeping information confidential, and following release of information protocol
• During staff shortages and/or busy times, provide coverage for Outreach and Enrollment staff and outlying sites as needed to ensure quality and expedient customer service

EDUCATION AND EXPERIENCE:

• High school diploma or equivalency preferred
• One year as a cashier/receptionist in a medical facility or public contact position preferred
• Bilingual preferred and may be required based on patient needs