Guest Services Representative

Opus Communities LLC in Nashville, TN is looking to hire a full-time Guest Service Representative. Do you have excellent communication and negotiation skills? Are you looking to advance your career with an established and respected property management company? If so, please read on!

This Guest Services earns a competitive wage of $15-16/hour. We provide terrific benefits, including health, dental, vision, 10 days of paid time off (PTO), and 8 paid holidays. If this sounds like the right opportunity for you, apply today!

ABOUT OPUS COMMUNITIES

We are a property management company that provides high-quality Service and Facilities for our Team and Guests. We offer a community environment with A-class amenities at affordable prices. Those we serve know they can count on us to provide exceptional services in a safe and comfortable space. Our team excels at being reliable, efficient, and fully equipped to meet and exceed expectations.

We not only take great pride in our work but value our professional and experienced personnel. We wouldn't be where we are today without our wonderful and committed crew. That is why we focus on creating a comfortable work atmosphere and providing opportunities for advancement!

A DAY IN THE LIFE OF A LEASING AGENT

As a Guest Service Representative, you are the face of our company for potential and current guests.

This position is responsible for operating the hotel's front desk systems for PBX, reservations, and check- in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security.

Work Objectives

• Process guest registrations, including the computation and collection of payment.

• Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures

• Maintain room status inventory.

• Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.

• Send and receive telephone calls and facsimiles; sort incoming mail and messages.

Guest Satisfaction

• Respond to guest needs, special requests, and complaints as needed.

• Process guest invocations of 100% satisfaction guarantee.

• Smile, acknowledge, and greet guests at front desk and other public areas.

Teamwork

• Be available to work a flexible schedule.

• Assist other employees in various assignments, to include assisting with breakfast, laundry, or housekeeping duties.

Safety and Security

• Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom, and Blood Borne Pathogen regulations.

• Must be able to stand for extended periods, often for a minimum of 2 hours at a time.

• Must be able to maneuver through all areas of the front office.

• Must be able to lift up to 20 pounds and carry up to 10 pounds.

• Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.

• Must have the manual dexterity and coordination to operate office equipment, PC computers and photocopier.

• Must be able to adjust to changing priorities, and simultaneously complete multiple assignments despite interruptions.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Supplemental pay types:

• Signing bonus

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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