Heritage Companies, the largest independent hotel group in New Mexico, is pleased to announce the addition of The Clyde Hotel to its portfolio of culturally distinct accommodations. Formerly known as Hyatt Regency Albuquerque, The Clyde Hotel pays homage to the legacy of Clyde Tingley, historic Governor of the state of New Mexico. The Clyde will tap into the Heritage mission of providing a rich, authentically local experience for guests and giving back to the community.

Essential Duties and Functions/Responsibilities/Tasks:

• Work under direction of Guest Experience Manager and/or Supervisor on shift (the lead Guest Experience Host).
• Maintain high level of positive and professional approach with coworkers and guests.
• Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.
• Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
• Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
• Respond to guest challenges and find the appropriate resolution in a timely and professional manner.
• Maintain the upmost confidentiality and care with guest information.

• Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
• Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
• Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Ability to work on feet for eight hours or more. Must be able to lift/push/reach for/carry 25+ pounds occasionally.
• 6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.

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The Hotel Concept:

The 20-story Clyde Hotel will offer business and leisure travelers a place of connection, comfort and engagement in the heart of downtown. The interior design will reflect a Pueblo Deco design motif with a touch of Western grittiness and eastern elegance. The atrium lobby will be reinvigorated to become an exciting and central gathering space, that envelopes guests in history and progress through vintage elements set in a modern art deco backdrop. Guest rooms will maintain the design aesthetic of a reimagined New Mexico future with a comfortable and relaxing approach. Clyde and Carrie Tingley’s presence will be felt through refined touches. Guests can relish in the special personality and character of the space, drawing masculine elements of dark woods, rich leathers, bold patterns, copper hardware and dimmed lighting. Classic craft cocktails and quality wines set the tone, from business meetings to casual drinks. Juxtaposed with the understated sophistication of 1922 is Carrie’s, the ground-floor restaurant named after Carrie Wooster Tingley, wife of Clyde Tingley. Light and airy, just like Carrie herself, the restaurant honors the charm and liveliness of the philanthropic socialite with a prominent floral motif throughout the space. The menu will reflect popular, classic dishes from past and present.