Front Desk Agent Job at Comfort Inn and Suites Adrian
Comfort Inn and Suites Adrian Adrian, MI 49221
We are looking for two Hotel Front Desk Agents to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service, teamwork and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean and accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
- balance accounts from day shift.
- Processes invoices.
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Customer service attitude
- Excellent communication and organizational skills
- Excellent math skills.
- Good problem-solving skills.
- The ability to multi-task.
- Good verbal and written communication skills.
- Able to work scheduled shifts.
- Able to work as a team player.
Shifts
We have a part time night audit 11-7a.m shift available 2-3 days a week..
Job Type: Part-time
Pay: $10.00 - $12.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- On call
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Hotel experience: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: In person
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