Front Desk Administrative Support Job at Coastal Ear, Nose and Throat

Coastal Ear, Nose and Throat Neptune City, NJ 07753

Coastal Ear Nose and Throat is seeking to hire an Administrative Assistant for the Front Desk.

EDUCATIONAL REQUIREMENTS:

o High school diploma required

QUALIFICATIONS AND EXPERIENCE:

o One year customer service experience.

  • Comfortable using a computer/keyboard and working with windows applications
  • Ability to perform multiple and diverse tasks as needed.

o Ability to establish and maintain effective working relationships with patients, employees, other provider offices, lawyers, and the public

o Proven experience handling irate or difficult patients/customers and dealing with conflict

o Pleasant speaking voice and demeanor

  • Neat, professional appearance

JOB RESPONSIBILITIES

  • Provides excellent customer service as the first point of contact at entrances
  • Welcomes patients and visitors by greeting them in a friendly, prompt and helpful manner.
  • Must wear mask and will explain to patient/guest visitor policy. Cannot admit any patient or guest that refuses to wear a mask.
  • Disinfect tablets after each use.
  • Maintains a clean, orderly workspace at all times.
  • Patient referral checks, will review and call if referral is not in record
  • Call patients to pick up reports, discs, etc
  • Other duties as assigned
  • Eligibility
  • Check Schedule
  • Fax server
  • Modmed Appointment Requests (Intramail)
  • Referrals Due
  • MVA/ Workman’s Comp Authorizations
  • Online Appointment Requests
  • Medical Records
  • Schedule reconciliation
  • No-Shows

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Required)

Experience:

  • Customer service: 1 year (Required)

Work Location: One location




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