THE JOB:

The Food and Beverage Supervisor is responsible for assisting with the planning, organization, development and direction of the serving staff to operate at the highest food service standards as they relate to efficiency, professionalism, accuracy, and customer service. Provides exceptional food service to guests. Supervises the Food and Beverage teams in assigned area(s) to ensure guests receive the highest level of service and quality on a daily and consistent basis. Typically floats between areas vs. being assigned to a single restaurant. Supervises subordinate lead personnel in the assigned restaurants and/or In Room Dining. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training team members. Recommends applicants for selection. Plans, assigns and directs work. May set work schedules. Recommends performance ratings. Recommends merit increases, promotions and reclassification. Determines work quality expectations and sets deadlines. Monitors day-to-day restaurant operations to ensure standards of product presentation and service exceed guest expectations and meet or exceed property standards. Takes or recommends corrective action as needed. Works to achieve budgeted revenues, controls expenses and maximizes profitability within assigned areas. Utilizes corporate approved computer programs to analyze forecasts, cost and revenue reports. Makes decisions and takes action based on that information to maximize profitability. Ensures quality and portion control while minimizing waste or loss of supplies to maintain profitability. Ensures guests receive outstanding, consistent, exceptional service by circulating through each dining area. Seeks opportunities to improve satisfaction and immediately handles any guest concerns or complaints. Ensures all dining, service and kitchen areas are clean and properly set up. Maintains sufficient inventory of food, supplies and equipment and orders as needed. Participates in weekly/monthly inventories. Ensures equipment is properly maintained. Ensures compliance with all food and beverage regulations. Monitors SOPs to ensure consistent exceptional service is provided. Assists in developing and updating policies and procedures. Participates in weekly meeting with Food & Beverage Management Team to ensure weekly goals, challenges, and service standards are met.

YOU:

To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as the Food and Beverage Supervisor requires skills such as patience, empathy, and a desire to provide excellent service for our guests.

Our CULTURE:

Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and most memorable experiences, we look for team members who share our core values of Passion, Integrity, and Respect. People who best fit Estancia La Jolla are sharp, hardworking team players. We look for candidates with experience in having fun!

The OFFER:

In return, you are rewarded with a competitive compensation package including competitive pay, 401(k), parking and complimentary meals.

One to two years of increasingly responsible food and beverage experience in hotel environment required.

Prior supervisory experience desired.

Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.

Ability to monitor labor as required by anticipating business activity while ensuring that positions are staffed when and as needed and labor cost objectives are met.

Requires ability to serve needs of guests through verbal face-to-face interactions.

Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.

Completes required training as scheduled.

Ability to work on AM, PM, weekend and holiday shifts as required by operational needs

Possess a strong knowledge of food and beverage preparation, hotel service standards, guest relations and etiquette. Maintains extensive knowledge of all menu and bar items.

Requires ability to learn and use telephone and POS computer systems used at the hotel.

The ideal candidate will have:

Experience within a hotel/resort environment

A valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment.

Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D