Financial Services Representative (FT) - Pea Ridge - Huntington Job at City National Bank of WV
EQUAL OPPORTUNITY EMPLOYER
Job Title: Financial Services Representative
Job Type: Non-Exempt
SUMMARY DESCRIPTION:
Provides excellent customer service, ensuring that all customer needs are met. Manages lobby traffic and helps to reduce customer wait times. Serves as primary contact for resolving routine and complex problems on customer accounts. Demonstrates proficiency in handling a variety of tasks and responsibilities including the performance of the essential functions of a teller as well as the ability to respond to the sales and service needs of bank customers. The amount of time spent performing each function varies based on the personnel and traffic of each branch location. Primary focus is meeting the immediate needs of bank customers, while also looking for opportunities to enhance and expand relationships.
POSITION REQUIREMENTS:
High school diploma or equivalentDemonstrated sales and service skills
Ability to multi-task, organize, and prioritize to ensure excellent customer service
Displays professional dress and demeanor
Personal computer proficiency
Cash handling experience preferred
1-2 years of retail banking experience preferred
Must be compliant with Loan Officer Requirements of the SAFE Mortgage Licensing Act and Regulation Z. Compliance includes review of the candidate’s financial responsibility, character, and general fitness prior to placement in the role. Within 30 days of employment, employee must comply with NMLS registration and corresponding background check requirements
Work is generally performed indoors in environmentally-controlled conditions
Typically the employee may sit to perform the work; however, there may be some standing, walking, bending and lifting 5–10 pounds
ESSENTIAL FUNCTIONS:
Consistently executes City’s phone, platform and teller service standards to provide excellent customer serviceDisplays a positive and professional attitude at all times
Actively promotes and sells the bank’s products and services to prospective and existing customers by using City’s customer conversation model to uncover customer needs
Accurately processes routine banking transactions and service and maintenance requests including, but not limited to, check cashing, deposits, withdrawals, account transfers, loan payments and debit card disputes
Maintains and balances a working cash supply
Assists customers with routine maintenance and complex service issues; sees through to complete resolution
Assists customers with loan applications, recommends appropriate loan structure, gathers required documents, submits package to retail loan department and closes retail loans as needed
Meets minimum individual production levels for retail loans, checking accounts and mortgage referrals; actively contributes to branch goals
Develops and maintains customer relationships; actively seeks referral resources from existing customers
Refers customers to other departments and business partners appropriately
Maintains an up to date knowledge of bank products and services
Maintains general knowledge of the competitive environment
Completes all training within predetermined time limits
Adheres to all bank regulatory, audit, and compliance policies and procedures
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
CRITICAL SKILLS/EXPERTISE:
Excellent customer service and sales skillsExcellent oral communication and listening skills
Knowledge of (or the ability to learn) the bank’s operating systems, policies and procedures
Why Join City National Bank? www.bankatcity.com
City is one of the most profitable publicly traded banks in the U.S.City ranked in the top 10 in its peer group in the country
City has 85 branches and over 850 employees in WV, KY, VA and OH
City is dedicated to building strong communities
City contributes generously to the United Way and many other charitable, cultural and civic causes in our communities
City also provides Community Hero Checking, which honors current and retired military personnel, firefighters, police officers, medical professionals and teachers by providing special account benefits
Our City Cares Award honors employees who serve their communities
City provides competitive mortgages, home equity lines of credit, consumer and business loans, and trust and wealth management for individuals, families and businesses
City is StrongCity is Community Focused
City is Dedicated to Long Term Success
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.