Job Title: Seasonal Financial Products Support Agent
Job Type: Customer Service

Wage: Starting at $14.00 Hourly (higher wages available depending on knowledge and experience)

Job Duration: Seasonal, potentially from December to May depending on performance and business needs with the potential of a promotion to a permanent position

Job Flexibility: Multiple shift opportunities are available (Day and Evening, from 20 to 40 hours a week depending on your personal preference

Job Qualifications: Basic to moderate computer and networking troubleshooting knowledge, job experience, and education a plus

Job Location: Both fully remote and in-office opportunities are available
500 Grapevine Hwy, Suite 400, Hurst, TX 76054
(Bank of Texas Building, Dallas/Fort Worth Area)

Where can I apply? Easily apply and schedule an interview by visiting the following website: https://technologysupport.libertytax.com

How can I contact you for questions and comments: https://technologysupport.libertytax.com or (817) 765-6486

Job Summary
Financial Products Support Representatives work with Liberty Tax’s franchisees and customers to deliver outstanding customer service in a timely and professional manner via telephone or electronically.

Job Responsibilities

• Respond promptly to customer and/or franchise owners’ inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verifications
• Practice and ensure compliance with all the organization’s policies and procedures
• Document incidents thoroughly and accurately
• Responsible for the secure processing and communication of customer’s personal financial information and identity

Job Qualifications

• Willingness to learn new applications
• Attention to detail
• Strong verbal, writing, and troubleshooting skills
• High level of customer service and communication skills
• Customer service experience
• Fluent in English and Spanish a plus

Job Requirements

• Ability to commute to our corporate office for 1 week of initial training (Exceptions available)
• Capable of working remotely
• Bring your own Device for remote work
• Windows 10 computer
• The ability to run Microsoft Teams and Google Chrome
• Stable internet connectivity
• Webcam
• Headset (loaner device available on request)

Employee Acknowledgement
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions. While this list is intended to be an accurate reflection of the current job,
Liberty Tax reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, or technological developments).

Liberty Tax is an equal opportunity employer.

Job Type: Temporary

Pay: From $14.00 per hour

Benefits:

• Flexible schedule

Shift:

• 10 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Hurst, TX 76054

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