Your next good thing is right here. At Kelly® Professional & Industrial, we’re all about helping you discover what’s next in your career. And we just so happen to be seeking a Field Support Representative to work for a client in Cleveland, OH. If this sounds like the right fit for you, read on and apply!
Schedule: Monday- Friday, 8:00AM- 5:00PM
Pay Rate: $16.50 to $17.00 per hour
Requires reliable transportation.

Day to Day Responsibilities for a Field Support Representative :

• Responsible for a variety of things depending on what site they will be assigned to for the week. Copy, Printing, Scanning, mail sorting and delivery, reception coverage, shipping, general customer service/support.
• Someone that has general office experience and is comfortable with computers, pleasant phone presence, excellent customer service skills.
• Thrives in new environments.
• Understand site requirements and performing associated duties
• Knowledgeable of all area services within assigned accounts
• Routinely spend time overseeing the service delivery quality and answering the questions of on-site
• staff
• Optimizes services and personnel resources in a wider area beyond the site level in order to meet deadlines.
• Fills in for absences or vacations of the onsite resources, may include site supervisor.
• Coordinates all aspects of services, which entails traveling to and from various accounts.
• Answer questions for the other staff during completion of in-house and off-site services.
• Creates and maintains a customer-focused environment.
• Is responsible for customer satisfaction by engaging end-user feedback.
• Is responsible for raising customer issue to ESM/AOM, Supports the resolution to completion.
• Validate Site Procedures guide documentation, escalating gaps to SM/ESM/AOM
• Routinely identifies and documents process improvement suggestions and communicates them to management.
• Assists in the training of new and existing employees. Focus daily time to overseeing employee work and answering questions.
• Proactively manage service requests for hardware and software solutions in the service center.
• Arrange for service calls and follow through on escalations
• Effectively escalate technical issues as defined in site procedures guide
• May order operational supplies for support of contracted services per procedures guide
• Collects data for the completion of the Monthly Management Report as directed
• Proficient in implementation, documentation of site procedures, and sufficient quantity to support operations now and in the future
• Other duties as assigned

REQUIREMENTS:

• High School Diploma or equivalent is required.
• 1 years of related work experience
• There is standing and walking but wouldn’t consider it excessive.
• The lifting requirements are up to 50 lbs.
• Requires valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage.
• Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
• Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments.
• Possesses ability to adapt to changing situations, flexibility, high motivation and sense of urgency.
• Possesses basic math skills.
• Possesses judgment in making sound justifiable decisions and taking action in solving problems.
• Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.
• Possesses commitment to task by having started and persisted with specific courses of action.
• Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.
• Possesses working knowledge of account services to facilitate job scheduling.
• Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources
• Possesses ability to resolve customer related issues, troubleshoot and coordinate problem resolution.
• Possesses proficiency in the use of MS, Mac and Lynx computers.

What happens next?
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Field Support Representative today!

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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