The Field Support Engineer will be responsible for customer site preparation consultation, on-site installation, implementation planning, maintenance and repair of Advantest systems solutions. This will include hardware, software and networking products as well as operating systems. Install and optimize hardware/software products and configurations at customer sites. Perform on-site calibration services per Advantest recommended calibration intervals. Troubleshoot, diagnose and resolve product performance problems. Perform on-site maintenance and repair services. Ensure high level of customer satisfaction by advising customers on preventive maintenance, best known methods/practices and configurations, which may impact product system uptime performance.

Responsibilities include:

• Working within established policies, processes and procedures, deliver hardware support services for Advantest’s integrated ATE system solutions
• Solve complex problems related to system uptime or availability
• Failure data and parts usage analysis (Excel)
• Strong teamwork and communications with local support team members and management
• Respond to all hardware technical support needs from the assigned account(s).
• Ability to ‘work-to-completion’ upon short notice which requires working overtime
• Timely and accurate completion of all administrative tasks associated with the task performed

Physical requirements:

• Travel to local customer site via vehicle (San Diego/Irvine)
• Must be able to lift 40-50 pounds without assistance and be able to bend into machinery without restrictions.
• Push or pull up to 200 lbs. of test equipment and tools using qualified cart or pallet jack.
• Transport parts or equipment weighing up to 50 lbs. (assistance available when lifting item(s) over 50 lbs.).
• System repair/servicing requires frequent bending, stooping, kneeling, twisting and occasionally working in unusual positions using full body mobility.

Minimum Qualifications:

• Bachelor’s degree or experience in a related field required
• Fluent in English
• Practical experience - supporting ATE equipment, Advantest 93K experience an advantage
• Travel will be required up to 20% (< 24 hours’ notice on travel may be experienced occasionally).

To be considered for the position:

Please apply directly on our careers site at, https://recruiting.adp.com/srccar/public/nghome.guid?c=2168307&d=External&prc=RMPOD4&r=5000865233706

Job Type: Full-time

Pay: $51,000.00 - $127,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Work Location: One location

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