Career Span, Inc, is recruiting for our corporate client.

A Field Service Representative (BUSES)

*Individual hired must be located in Orange County or surrounding areas*

Day to Day Responsibities

• Travel to customer’s location in the Greater Los Angeles region, not limited to travel throughout the United States.
• Partner with our customer to inspect new buses after delivery, and repair or make adjustments to address any and all issues as necessary.
• Work with customers to understand concerns about buses in-service of any age and facilitate investigation into root cause and development resolution plan
• Diagnose electrical and/or mechanical defects on buses and repair as needed
• Troubleshoot supplier issues and facilitate resolution
• Perform and Document failure analysis using field reports, photos and failed material analysis
• Act as liaison between customer and factory or resolution of difficult product issues
• Order ship short parts or broken/failed parts as needed to put bus in service
• Assist customers in ordering warranty or replacement parts as needed
• Recommend or authorize warranty repairs or policy adjustments as needed
• Provide driver and mechanic orientations
• Communicate plans with customer to resolve issues with repair process or field campaigns as required
• Assist or perform accident/fire investigations, and assist in or provide photos for investigation, as needed

About You

• Bachelor’s degree in Engineering, Business Administration or equivalent is preferred.
• Minimum 3 years of experience in the Commercial Bus Industry
• Ability to read blueprints and electrical schematics,
• Ability to mentor and train.
• Excellent project management skills.
• Excellent written and verbal communication skills
• Exceptional customer service skills
• Proven ability to use computer programs to diagnose bus systems preferred.
• Commercial Driver’s license with passenger endorsements.
• Lock Out Tag Out certification

About the Environment

• Ability to lift up to 35 lbs.
• Working environment in customer’s maintenance shops and/or outdoors
• Regularly sit, stand, walk, kneel, squat, work at heights, work in confined spaces, & have the ability to climb ladders
• May be required to work overtime based on business needs.
• Excessive travel required; approximately 70-80%
• Service truck, laptop & cell phone provided.

Job Type: Full-time

Pay: $51,000.00 - $74,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Los Angeles, CA: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Experience:

• Diesel engine repair: 3 years (Required)
• Mechanical knowledge: 3 years (Required)
• Schematics: 3 years (Required)
• Blueprint reading: 3 years (Required)
• Project management: 3 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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