Ply Gem is seeking a Field Service Technician to perform in-field warranty and service repairs and adjustment on window and door products. Provide technical feedback on product performance and deficiencies. Communicate with dealers on the status of specific services issues, also serves as a liaison between Insulate and the end-user. This position requires independent judgment, problem solving ability, keen observation skills and effective responsibility assumption. The required problem solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position. Internal contacts will be all levels of employees and Territory Managers. External contacts are homeowners, contractors and distributors. This position is for the Sacramento, CA area. This Technician must have glass glazing experience.

DUTIES AND RESPONSIBILITES

• Responsible for completion of all service requests in assigned territory
• Perform field repairs, glass replacements, operational adjustments and repair
• Conduct field evaluations and inspections
• Provide documentation on work performed for each service call
• Review daily schedule of appointments with Service Scheduler for efficient routing and confirm appointments with customers prior to arrival
• Work closely with service scheduler providing feedback on complete and incomplete service requests
• Document requirements for follow-up appointments
• Assist in the scheduling of follow-up appointments
• Provide technical feedback
• Document information gathered in the field regarding operational and design deficiencies
• Provide recommendations for modifications
• Operate 1 ton van in a courteous and safe manner
• Maintain parts inventory in assigned service vehicle
• Monitor supply levels of parts and materials, restock as needed

• Knowledge of and skill in field service repairs and services
• Knowledge of and skill in the use of various tools and equipment used in the repair and replacement of windows and doors
• Knowledge of general construction or building products installation
• Knowledge of fenestration product and manufacturing technologies
• Knowledge of common fenestration installation techniques and materials
• Experience in glass glazing
• Ability to maintain composure and direction during conversations that may involve angry or upset homeowners, contractors or distributors
• Ability to define problems, collect data and establish facts and draw valid conclusions
• Ability to develop rapport with a wide variety of individuals
• Ability to be sensitive and show positive regard for fellow employees
• Ability to work independently and take initiative
• Ability to willingly accept responsibility
• Ability to read maps and operate vehicle from destination to destination
• Skill in oral, written and interpersonal communication
• Skill in time management
• Skill in the use of personal computers, MS Office and Word

EDUCATION AND EXPERINCE

• High School Diploma or equivalent
• 1-2 years general construction or building products installation experience is nice to have
• 1-2 years fenestration manufacturing or installation experience
• Valid State driver’s license with an exceptional driving record

EQUIPMENT PROVIDED

• Tools, Equipment, PPE will be provided
• Mobile Phone
• Assorted hand and power tools
• 1-ton Box Van
• Glass cup
• Steel toed Safety shoes
• Uniform Shirts
• Safety Gloves and glasses

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.

The US base pay range for this full-time position is $21 per hour to $27 per hour + medical, dental, vision benefits starting day 1 + 401k and PTO. Our pay ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Full-time is defined as regularly working 30+ hours per week.