We, at Leggett & Platt Inc., are searching for a Field Service Technician to support our Bedding business. Did you know we have been revolutionizing the sleep industry since 1883? That’s right! In fact, we hold the original patent on a spiral steel coil bed spring, filed way back in 1885. Since then, we have been an industry leader in guaranteeing you get the best sleep possible. If you join our team, your work will ensure people across the world have a little more comfort in their lives.

As a Field Service Technician, you will have the opportunity to create better service to customers, troubleshoot and diagnosis machines to reduce or eliminate the frequency and severity of machine issues. Your contributions will have a direct impact on the business by providing great service to customers and ensuring they are satisfied with the service and with the company, which in turn, will help foster a robust and safety-focused culture throughout the company. The team you will be working with is close knit and collaborative, and values attention to detail, collaboration, and thorough communication.

So, what will you be doing as a Field Service Technician?

• Initiate action to prevent occurrences of any non-conformities related to product, process, or the system
• Identify and/or record any problems relating to the product, process, and the quality system
• Initiate, recommend or provide solutions through designated channels
• Control further processing, delivery, or installation of non-conforming product until the deficiency or unsatisfactory condition is corrected.
• Set-up machinery at customer’s locations
• Review troubleshooting techniques with customer
• Inspection and replacement of defective parts/items
• Recommendation of additional parts/items needing replaced
• Identify, record, and communicate any problems relating to the product, process, and/or Quality System, and initiate actions by providing solutions, improvements, and/or recommendations.
• Verify the implementations of solutions
• Review work performed with customer to verify work is to customer satisfaction

To be successful in this role, you’ll need:

• High school or GED required/ Electrical or Mechanical degree preferred
• Ability to travel both Domestically and Internationally (approximately 75-90%)
• Ability to perform occasional weekend work when required
• Good customer relations skills
• Must be very detailed orientated

Things we consider a plus:

• Processes technical/mechanical skills
• Safety-orientated
• Experience with understanding both mechanical and electrical drawings

Reasons You’ll Love It Here

Our benefits may vary slightly from one location to the next, but what you will find, is that we offer: medical, dental, and vision insurance; as well as paid vacation, paid personal time, and various opportunities to give back to your local community. One convenient fact about our medical plan, is that we offer tele-visits, so you don’t have to leave the comfort of your home when you are feeling under the weather! We also strongly encourage and provide opportunities for learning and professional development. Our Learning & Development team has put together in-house training on subjects like front-line supervisor essentials, how to manage conflict in the workplace, and many others.

What to Do Next

Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.

Our Commitment to You

We’re proud of the fact that we are strongly rooted in being an inclusive, people-focused organization. Our company culture reflects values like integrity, ownership, and authenticity. We take these to heart, and if you do as well, you’ll fit right in. Leggett & Platt Inc. is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Leggett & Platt Inc. will take the steps to assure that people with disabilities are provided reasonable accommodations.

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer

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