Field Service Manager Job at Liebherr USA Co.

Liebherr USA Co. Gillette, WY 82718

The Field Service Manager is responsible for the coordination of all activities for the Service Technicians assigned to them.

Responsibilities

  • Accounts for, records and reports all personnel time worked.
  • Performs hands-on, billable work when necessary.
  • Preforms quality checks on service technician jobs.
  • Performs machine audits.
  • Liaison between LUS technicians and customer/mine site supervisors
  • Assists with the planning of the yearly budget.
  • Organizes activity of outside vendors used.
  • Analyzes outside quotes for service(s) rendered.
  • Plans and presents safety meetings.
  • Manages maintenance of service, vehicles/equipment.
  • Reviews, records and reports all component failures and warranty issues.
  • Handles customer request and requirements.
  • Manages the sale of service center labor.
  • Works with LME Engineering and Product Support on product development and maintenance.
  • Coordinates training for LUS Service Technicians and mine personnel.
  • Works with government agencies as needed.
  • Ensures safe work environment for all employees.
  • Coordinates with Project Manager for resource needs.
  • Monthly review of utilization/absorption report with the Project Manager and Divisional leadership.

Competencies

  • A combination of education and experience equivalent to a High School Diploma; Technical School.
  • Certificate and five years of management experience.
  • Directly supervises up to 35 employees.
  • Responsible for the overall direction, coordination and evaluation of Field Environment team.
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Knowledge of BAAN or equivalent ERP, MS Office Access, Excel, Word; and Internet software.
  • Demonstrate knowledge of mechanical and electrical maintenance systems.
  • Ability to maintain a valid driver’s license.
  • Ability to maintain Mine Safety & Health Administration (MSHA) certification.
  • Ability to travel domestically up to 10% of the time.
  • Perform job functions from mine site a minimum of 4 days per week.

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jose Matrille at: zay.matrille@liebherr.com.

Liebherr is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

One Passion. Many Opportunities.

The company

In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.

Location

Liebherr USA Co.

5800 South Douglas Highway

82718 Gillette, WY

United States (US)

Contact

Jose Matrille

zay.matrille@liebherr.com




Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.