Job Summary:

To provide superior levels of service and technical support to new and existing C.R. Onsrud CNC Machine Customers. Must have a good working knowledge of electrical principles. Should have the ability to troubleshoot, repair or replace circuits and components.

Duties and Essential Job Functions:

• This role requires up to 75% travel. All training conducted at the Troutman home office.

• Provide Sales Engineering support by preparing demonstrations for customers; participating in trade shows; conducting time studies and maintaining strong communications with engineering and support staff.

• Demonstrated knowledge of Machine Application Engineering with the ability to build, install, repair, service and troubleshoot machines. Train customers onsite and in-house.

• Be able to replace, realign, repair and remove parts. Provide phone support by remotely diagnosing machine/software problems; provide in-call problem solving and resolution; record notes and update knowledge database. Pursue up-sell opportunities and superior customer service.

• Administrative reporting of expenses; maintaining service, technical and installation checklist; weekly technical meeting and on-going/continuous training.

Skills and Qualifications:

• CNC Router mechanical and functionality knowledge.

• Controls knowledge (FANUC, B&R, OSAI, etc.)

• CAD/CAM software troubleshooting skills.

• High level of mechanical troubleshooting skills.

Educational and Experience Requirements:

• High School Diploma or GED.

• At least two years of electrical, mechanical or closely related experience.

Preferred Education and Experience:

• Five years of electrical and/or mechanical experience.

• Two-year degree in Electrical, Mechanical or closely related.

• Electrical or Mechanical certifications a plus.
• Equal Employment Opportunity Statement:

The Company provides equal employment opportunities to all applicants for employment and employees in accordance with all applicable federal and state laws and without regard to, among other things, race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, sexual identification, transgender or veteran status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Industrial Equipment Maintenance: 4 years (Preferred)
• Mechanical knowledge: 4 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: On the road

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