Family Access and Connection Team (FACT) Facilitator
Monroe County Department of Human Services
Rochester, NY – [Hybrid with Structured Schedule]
FULL-TIME: 40 hours, Nonexempt

Coordinated Care Services Inc (CCSI) seeks a talented Family Access Facilitator to contribute their expertise in providing essential business services to our provider organizations and customers. As a Family Access Facilitator, you would be working as a member of the Family Access and Connection (Team) that serves as Monroe County’s entry point for families in crisis, or in need of assistance. The Family Access Facilitator plays a crucial role in the community by engaging at-risk families in exploring and evaluating their own unique needs and challenges. Through your support, intervention, and collaboration with community services, you would lead them to a healthier, more secure life.

CCSI is partnering with Monroe County Department of Human Services, Office of Mental Health and Probation to hire a Family Access Facilitator. This position is employed by CCSI and working on behalf of Monroe County.

As the Family Access Facilitator, you will be

• Conducting strength-based and cross-system assessments on assigned youth and families.
• Responding to and creating crisis plans for youth and family crisis situations and accessing emergency services, as necessary.
• Creating and facilitating individual plans of care based on a family’s strengths and needs.
• Building effective connections and developing relationships with informal and community supports, child and family-serving systems, schools, and other formal supports.
• Providing casework services to the youth and their family to stabilize the family unit and link them to appropriate supports and services.
• Providing families with recommendations and referrals to appropriate support services, programs, and interventions.
• Providing coverage for intake line and walk-in response for families initiating contact with FACT on a rotating basis
• Other duties as assigned.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree preferred or equivalent education and work experience (see CCSI's equivalency chart).
• A minimum of 1 – 2 years working with children and families is preferred.
• Bi-lingual (English/Spanish) candidates are encouraged to apply.

Additional Requirements

• Satisfactory completion of all required background screenings.
• Full vaccination against COVID-19 virus. Reasonable accommodations will be made for qualified religious or medical/disability needs.

We Are CCSI!

CCSI employs more than 500 talented, dedicated professionals who provide program management services, consulting, and operational support needed by local departments of mental health and social services, state agencies, community-based organizations, and school districts across New York State and beyond! Our mission, simply put, we help people and communities.

CCSI’s vision is to be an exceptional place for individuals to grow and build a career, while expanding our capacity to invest in communities. We do this by prioritizing employee voice and equity to ensure we protect employees from harm; provide connection and community; enable work-life harmony; foster mattering at work; and creating opportunities for growth and development.

We Can Offer You

• Market competitive compensation.
• An award-winning Wellness@Work and employee benefits program.
• An organization that is committed to racial equity and anti-racist practices.
• Continuous professional development opportunities.
• A voice in shaping CCSI’s ever-evolving diverse company culture.

CCSI does not accept inquiries from third-party recruiters or search agencies.

Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.