F&B Supervisor - The Lake House Job at Oneida Nation Enterprises
Position Responsibilities:
- Maintains knowledge of F&B Operation’s internal functions, controls and software updates and takes the initiative to convey pertinent information to employees regarding policy changes.
- Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls.
- Consistently demonstrates outstanding guest service skills and always identifies repeat guests.
- Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedure (i.e. IT, Gaming Commission, Security, Credit, Surveillance, Games, Nation Police, Payroll, HR and Marketing).
- Takes responsibility for ensuring that employees are trained/developed in F&B Operations and monitors business flow to develop efficient training, break and shift schedules.
- Demonstrates an understanding of PAF and administrative procedures and in doing so, accurately tracks and records LOA’s, vacation time, EO's, call-outs and special requests.
- Is always available to assist F&B employees as needed.
- Regularly monitors the inventory of all F&B supplies and orders supplies as needed.
- Understands and maintains the highest quality of food and service levels.
Minimum Qualifications:
- High School diploma or GED equivalent required. College degree or some level of secondary education preferred.
- Previous supervisory experience required.
- Previous F&B experience required.
- Above average verbal and written communication skills required.
- Must possess computer skills with knowledge of Microsoft Office.
- Must possess outstanding guest service skills.
- Previous money handling experience with basic math skills required.
- Ability to organize/prioritize and complete multiple tasks simultaneously.
- Ability to make decisions in a fast-paced environment and accommodate a flexible work schedule.
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