Volusia County Property Appraiser's Office (FL)

Exemption Specialist I
SALARY $18.25 - $20.07 Hourly LOCATION Various locations throughout Volusia County.
$1,460.00 - $1,605.60 Biweekly
$37,960.00 - $41,745.60 Annually

JOB TYPE: Full Time
JOB NUMBER 23-00020

DEPARTMENT: Exemption
OPENING DATE: 05/09/2023
CLOSING DATE: 5/23/2023 11:59 PM Eastern

Join our team to help build a legacy of commitment to excellence in diversity, equity, and inclusion.

We're Hiring!!! Are you our next Exemption Specialist I?

Excellent benefits package: medical, RX, dental, and vision are just a few. We also offer a pension plan through Florida Retirement System (FRS) as well as Holiday pay and paid time off.

Major Functions: Responsible, specialized clerical work involving the processing of applications and maintaining exemptions on the tax roll. Provides exemption information and assistance to taxpayers by telephone, by correspondence and in person as well as review and research as to eligibility of applicants for exemptions. Our department has a high volume fast-paced environment. In addition, we have knowledge of what each area of the property appraisers office does as well as other departments throughout the county & cities.

Illustrative Duties:

• Assist the public via phone, mail, email, and in person in the application process of filing for homestead and other exemptions.
• Must develop a basic understanding of instruments of transfer to determine ownership types.
• Must develop a basic understanding of Save Our Homes (SOH), Amendment 1, and in county portability.
• Review application and information provided by applicants and from other sources to determine eligibility of applicants for exemption purposes.

Utilizes internet and in-house tools to assist in the determining the eligibility of exemptions applied for.

• Scan and sort all applications and documents received by our office.

Responsible for entering data into the computer assisted mass appraisal (CAMA) system.

• Collects, reviews, and distributes all mail to each department within the Property Appraiser’s office.
• Processes address change requests.
• Attends work on a continuous and regular basis.
• Performs other duties as assigned.

Location: Floater for our 4 locations (Deland, Orange City, Holly Hill and New Smyrna Bch)

Hours of work: 40-hour work week
8 hours per day: 8 a.m. to 5 p.m. Monday through Friday (5 days a week with 1 hour lunch break.
OR after completing a 1 year probationary period.
10 hours per day: 7 a.m. to 5:30 p.m. 4-day workweek with 1/2-hour lunch break. Days off would be Monday, Wednesday or
Friday.

Minimum Requirements: Graduation from high school or possession of a GED, and one (1) year of clerical or customer service experience. A comparable amount of education, training or experience may be substituted for the minimum requirements.

Should be familiar with and able to use standard office software/equipment including Microsoft Word and Excel. Must possess the personality and temperament necessary for working under stress in dealing with the public.

Knowledge, Skills & Abilities:

• Knowledge of modern office procedures and practices as they relate to an appraisal office.
• Basic knowledge of website contents, maps and the ability to assist customers with questions.
• Ability to scan and index all documents processed by our office to their respective parcel.
• Knowledge of basic business writing rules and the ability to compose simple letters or emails.
• Ability to establish and maintain effective working relationships with other employees.
• Ability to provide quality customer service.
• Ability to learn and apply Florida laws, rules and statutory regulations governing property exemptions.
• Must be able to relocate to other county locations based upon operational needs.

SPECIAL WORKING CONDITIONS

All employees of the Volusia County Property Appraisers office may be called upon to assist in a declared emergency situation (i.e. Hurricane, Tornado, Fire and etc.).

ADA REQUIREMENTS
Physical Demands: Mostly sedentary work. Ability to see, hear, talk; ability to move from one part of office to another independently, finger dexterity.
Environmental Demands: Inside work.
Mental Demands: Ability to read and comprehend legal and technical documents, manuals and procedures; legal descriptions, maps; memos, reports, safety procedures, instructions. Ability to perform general mathematical functions. Ability to speak clearly and concisely relaying technical information to laymen. Ability to write letters, reports, summaries relaying information, data and details.

Volusia County Property Appraiser is a drug-free workplace and an Equal Opportunity Employer committed to a diverse workforce. We value our service veterans and support the hiring of returning service members and military spouses.

Benefits

We offer a competitive and comprehensive benefits package that includes:

HEALTH INSURANCE

Medical
Dental
Vision
Flexible Spending Account

RETIREMENT

Florida Retirement System (FRS)
Deferred Retirement Option Program (DROP)
Deferred Compensation (475 Plan)

HOLIDAYS
The County of Volusia Property Appraiser observes the following holidays annually:

New Year's Day
Martin Luther King Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving (and day after)
Christmas

SUPPLEMENTAL INSURANCE

Life Insurance
Short Term Disability Insurance
Long Term Disability Insurance
Cancer Insurance
Critical Illness Insurance

PAID TIME OFF

Personal Leave
Holidays
Bereavement
Military

ADDITIONAL BENEFITS

Tuition Reimbursement
Onsite Wellness/Fitness Center
Computer Purchase Program
Direct Deposit Payroll

‘We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status”

Agency Address

Volusia County Property Appraiser's Office (FL) 123 West Indiana Avenue
Room 102
DeLand, Florida, 32720

Phone Website

386-822-5724 X12048
https://vcpa.vcgov.org - Please apply on our website.

Exemption Specialist I Supplemental Questionnaire

*QUESTION 1

Do you have at least two (2) years of experience in any of the following?

Microsoft Word

Microsoft Excel

Data Entry

Customer Service

No Experience

*QUESTION 2

If yes to any of the above, please briefly describe your experience. If no experience please select N/A.

*QUESTION 3

The property appraiser has 4 office locations and you could be ask to work at any location at any time. Do you have any issues with working at different locations?

Yes

No

* Required Question

Job Type: Full-time

Pay: $18.25 - $20.07 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

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