Definition: The Executive Housekeeper for the Club is responsible for maintaining the overall cleanliness of the outlets and facilities at the Golf Operations, Executive Office, Accounting/Rapid Response, Real Estate, Facility Center and Jet Center. This person will also have the aptitude to manage their area of responsibility and employees.

General Duties:

• Develop, maintain & enforce Housekeeping Standard of Operations.
• Communicate with all Managers/Directors as to the needs of each outlet or facility.
• Assist to setup & maintain a solid vender base.
• Create and maintain daily, weekly & monthly reports.
• Perform billing and A/P functions.
• Forecast and manage payroll.
• Oversee inventory and manage quality control.
• Manage associates: interview, hire, train, counseling and evaluate performance.
• Train associates.
• Inspect facilities.
• Communicate all pertinent information to department staff.
• Perform hands on housekeeping duties when needed.

Employment standards:

• High school diploma or equivalent required. College degree in a hospitality related industry valued.
• Must have an acceptable driving record and a valid Texas driver’s license.
• Position requires flexibility of schedule, creativity, social and interpersonal skills, decision making ability, initiative, and sense of urgency. These skills are required to address the items/issues which occur on a daily basis at the resort.
• Experience in customer service; resort experience preferred.
• Excellent interpersonal and multi-tasking skills.
• Strong computer skills, including Microsoft Office Suite required.
• Organizational and follow-up skills.
• Supervisory, leadership, management, and coaching skills
• Requires a high degree of problem-solving abilities.
• Requires excellent oral and written communications skills.
• Ability to get along well with others, demonstrate flexibility and patience, work as a member of a team.
• Professional demeanor in both mannerism and appearance.
• Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel.
• Speak, read and write English.

Physical demands and work environment:

While performing the duties of this job, the expected dress for this position is business casual, with unrestricting clothing. The employee must occasionally lift and/or move up to 35 pounds, use of hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.

Education

• High School or better

• Some college or better

Behaviors

• Leader: Inspires teammates to follow them
• Team Player: Works well as a member of a group
• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization