Entry Level Technical Support Job at LT Security Inc.
Entry Level Technical Support
Summary of Position:
We are seeking a talented individual to join our Technical Support team. The ideal candidate is well
organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and problem-
solving skills.
Key Responsibilities:
- Maintain an in-depth knowledge of our complete line of products and services
- Embrace and learn the Video Surveillance / CCTV technologies and their applications
- Provide product demo and technical training to the sales team and customers
- Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and
peripherals
- Build and test PC-based DVR systems to customer's specifications
- Provide prompt and effective customer service and technical support
- Service customers in an effective and efficient manner; Partner with internal teams in a
proactively
- Other duties as assigned
Job Requirements:
Education/Experience:
- 1+ Years of Professional Experience in technical support or related areas
- Industry recognized technical support certificate such as a CompTIA A+ is a plus
- Experience in security system industry is highly desired
- A bachelor’s degree in Computer Science, Physics, IT / Network, Engineering, or related field
- Fresh graduates welcome
Skills:
- Ability to communicate clearly, concisely, and professionally in written responses to emails
and oral responses to calls
- Ability to maintain confidential business information
- Ability to respond to customers in a timely and effective manner
- Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
- Ability to work independently with minimal supervision
- Ability to work under pressure
- Strong troubleshooting, problem-solving and team player mindset is a plus
- Proactive and enthusiastic to excel
Other Requirements:
- Willing and able to work additional hours when needed
- Bend, lift, open and move product and related office items varying in weight from 1 to 30lbs,
depending on need
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