Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

As the world of work evolves, human capital management must keep pace. Employers have been seeking scalable, client-focused alternatives with employee self-service functionality. In response, Experian has brought together the industry’s leading experts to offer the best of the best – a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We are keeping the focus and flexibility employers value in boutique providers and adding the resources and security of Experian.

We would love you to join us at Experian Employer Services and help us to shape the future of outsourced HR compliance solutions, maximize cost savings, and transform the employee experience for Employer organizations.

A successful candidate:

• Collaborative – strong partnering skills including with fellow team members, peers and key stake holders; able to build relationships & connect ideas across internal and external opportunities
• Creative and Curious – willing to take risks, challenge traditional approaches, inquisitive with a penchant for seeking new opportunities
• Determined and Disciplined – achievement oriented; optimistic about what can be; persistent, resilient to setbacks, seeks high levels of activity, fast-paced environment; demonstrates a fierce commitment to challenging status quo, a strong bias for action

What you’ll be doing

• Coordinate with clients to gather all relevant information necessary to respond to an unemployment claim
• Prepare and submit a comprehensive response to the unemployment claim that provides the best chance of a successful outcome
• Field, triage, and respond to requests for additional information from state agencies
• Develop strong partnerships with client contacts and use those relationships to coach on what additional steps or processes they might use to have more successful outcomes in the future
• Analyze unfavorable determinations and advise clients on likelihood of success on appeal
• File appeals to determinations with state agencies to request hearings be scheduled

What your background looks like

• Must be able to handle multiple tasks, take initiative and prioritize multiple work items
• Must remain flexible and be comfortable with ambiguity within a very demanding, constantly changing environment
• Must be a self-starter and able to work autonomously
• Previous experience or familiarity with Unemployment Insurance and Unemployment claims process is a plus

All your information will be kept confidential according to EEO guidelines.

Perks

• Three weeks of vacation to start, five sick days and two volunteer days (plus twelve paid holidays)
• Competitive pay and comprehensive benefits package
• Flexible work schedule and relaxed dress code
• Matched 401K with immediate vest

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here