e-Service Chat Representative -100% Remote Job at Frontdoor
Overview
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.
Responsibilities
Assists customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all policies, procedures and contract coverage
Explains and upholds contract coverage to customers and/or contractors
Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved
Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses
Pay Transparency Blurb:
This role pays between $16.00 to $17.50, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.
Qualifications
High school diploma or general education degree (GED) required
Customer service experience and/or training preferred
Computer literacy
Problem solving and decision making
Attention to detail
Multi-tasking
Adapt to a fast-paced environment
Need help finding the right job?
We can recommend jobs specifically for you!
Job Locations US-TN-Nashville | US-MS-Jackson | US-IA-Des Moines | US-KY-Frankfurt | US-AR-Little Rock | US-MO-Jefferson City | US-TX-Austin | US-MI-Lansing | US-AL-Montgomery | US-GA-Atlanta | US-IN-Indianapolis | ...
ID 2023-3159
Category Customer Service/Support
Type Full Time
Company AHS American Home Shield Corp
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.
Responsibilities
Assists customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all policies, procedures and contract coverage
Explains and upholds contract coverage to customers and/or contractors
Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved
Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses
Pay Transparency Blurb:
This role pays between $16.00 to $17.50, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.
Qualifications
High school diploma or general education degree (GED) required
Customer service experience and/or training preferred
Computer literacy
Problem solving and decision making
Attention to detail
Multi-tasking
Adapt to a fast-paced environment
Need help finding the right job?
We can recommend jobs specifically for you!
Job Locations US-TN-Nashville | US-MS-Jackson | US-IA-Des Moines | US-KY-Frankfurt | US-AR-Little Rock | US-MO-Jefferson City | US-TX-Austin | US-MI-Lansing | US-AL-Montgomery | US-GA-Atlanta | US-IN-Indianapolis | ...
ID 2023-3159
Category Customer Service/Support
Type Full Time
Company AHS American Home Shield Corp
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.