E-Commerce Team Lead (Lincoln Park) Job at Dom's Kitchen & Market
Are you an upbeat enthusiastic learner who loves food and working with the best? Then come join our dynamic team redefining the food shopping experience to a neighborhood destination via FRESH, globally inspired foods, curated meals, culinary expertise, and state-of-the-art technology! We don’t just love food – we celebrate it!
About the Company
Dom’s Kitchen & Market is reimagining the neighborhood store. Inspired by European food halls, Dom’s is an experiential and versatile culinary destination that includes foodservice, retail, outdoor seating, a beverage bar and tasting kitchen. At Dom’s, we plan on changing how customers experience and shop for fresh, locally sourced food both in-store and at home. Prioritizing a convenient customer experience while building brand loyalty, Dom’s is a technology-forward and omni-channel food concept. Learn more! Dom’s Kitchen & Market has been featured in local write-ups on Block Club Chicago, the Chicago Sun Times and Grocery Dive.
What Dom’s
Kitchen
&
Market
Offers
You
This is an exciting time at Dom’s Kitchen & Market as we seek the Best of the Best to join our pioneer team! Are you ready to discover and create as part of a
winning team of fiery All-Stars with the promise of building
something special, innovative, new and magical? Here you are building a career that lets you expand your innovative influence and this
something special
will be special because
YOU are a part of it!
Y
OU will be the foundation for success at Dom’s Kitchen & Market! We also offer competitive compensation, career growth, benefits, paid holidays, vacation, 401K and team member discounts!
The
Role
Special Team
Lead
Ecommerce
Working with and supporting the Special Team Captain Ecommerce, you will assist with the execution of Dom’s Kitchen & Market Ecommerce department, owning the quality Ecommerce guest experience with the Ecommerce team end to end by building Dom’s Kitchen & Market brand and loyalty of your guests. You will provide leadership and support to the Special Team Captain Ecommerce to define and drive Dom’s Kitchen & Market Ecommerce business through personalizing Ecommerce to each guest for a uniquely branded, richly-immersive and compelling
Talk of the Town shopping experience!
Responsibilities
Dom’s Kitchen and Market Special Team Lead Ecommerce will support the Special Team Captain Ecommerce with total Ecommerce department operations and Ecommerce team responsibility that merges your love for people – both team members and guests – with operational excellence. You are expected to personally understand the guest Ecommerce process and guest experience. You will be:
- Expected in the absence of the Special Team Captain Ecommerce, to lead the Ecommerce operation
- Measured and rewarded by your ability to support the Special Team Captain Ecommerce to deliver Talk of the Town Guest Service, drive optimal Ecommerce team performance, maintain Ecommerce operations/achieve financial targets
- Responsible as the secondary guest contact for Ecommerce inquiries/concerns with expedient follow-up/resolve
- Assist with successfully training, developing, retaining, mentoring and motivating Dom’s Kitchen & Market first-class Ecommerce team leading to inspired teamwork creating an inviting atmosphere for Ecommerce guests
- Expected to assist with work duties across Ecommerce department including shopping and cross-training of team
- Accountable to support Ecommerce department timely scheduling/notify Special Team Captain of daily adjustments necessary for maximum productivity/high standards of quality that align to business needs and budgeted labor goals
- Expected to assist with managing the workflow of Ecommerce team to guarantee orders are ready on-time for pickup and communicating immediately any issues with Special Team Captain Ecommerce
- Challenge Ecommerce team daily to provide quick, efficient, timely, accurate product selection, freshest quality, in-code products, accurate pricing, quality packing and bagging of all products
- Responsible to ensure that Ecommerce team shops quickly/efficiently with respect/regards to guests shopping in store
- Accountable to maintain ideal process for product substitution and notification to guests
- Responsible to support atmosphere of a personalized shopping experience for each guest resulting in Talk of the Town guest service, building extended relationships and goodwill with guests
- Expected to deliver each Ecommerce guest pickup with engaging team member and quality pickup experience
- Responsible to maintain a regular cleaning and maintenance program for Ecommerce area and equipment with organization of holding area and regular temperature checks of product holding for guests
- Responsible to report to Special Team Captain accurate billing and payment of each Ecommerce order
- Listening for the Voice of the Guest to identify Ecommerce trends for guest needs and expectations and counsel with Special Team Captain to integrate findings to deliver value and accelerate growth
- Open to learning and growing for personal development
- Expected to support Special Team Captain to deliver with Ecommerce team the transformative shopping experience that Dom’s Kitchen & Market will be legendary for!
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities and requirements and may be amended at any time.
What Makes You Special
You have a passion for Talk of the Town guest service and delivering an exceptional experience for team members and guests- You have a proven work ethic with utmost integrity
- You speak with honesty and kindness
- You blend fun and joy in all that you do
- You enjoy an entrepreneurial spirit and continuously innovate to achieve great results
- You lead with courage – You plan for excellence and don’t live in fear of failure
- You foster connection by placing team and guests first and building trusting relationships
- You are passionate, considerate, welcoming, friendly, energetic, positive, fun and self-motivated
- You define the desire to excel and succeed!
- You are dedicated to building a thriving business that will become the Talk of the Town!
Qualifications
3+ years’ experience in retail operations, logistics or supply chain- Experience with retail Ecommerce operations preferred
- Proven history of consistent engaging Guest Service experience
- Excellent communication, organizational and planning skills
- Strong cognitive skills, including problem analysis, decision making and financial analysis
- Advanced computer skills
- Sense of urgency, time management, prioritization and multitasking skills
- Detail oriented
- Ability to maintain composure, meet deadlines and work effectively under pressure in a fast-paced environment
- Available to work a flexible schedule including evenings, weekends and holidays
- Availability must reflect the needs of the business, which may change from time to time
- Strong sense of team – desire to WIN together with a first-class team!
- Full Time Position
Physical Demands
and Work Environment
Must be able to perform the following physical activities regularly: Walking, standing, kneeling, reaching, climbing, balancing, stooping, pushing, pulling, lifting, grasping, feeling, talking, hearing and repetitive motions- Walking 90% and sitting 10% of day
- Frequent movement within the store to access various departments, areas and/or products
- Physically able to exert up to 50 pounds of force often and exert up to 10 pounds of force constantly to move objects
- Occasional exposure to extreme temperatures – walk-in coolers and freezers
- Exposure to chemicals and cleaning products
- Operating equipment (baler, compactor, power jack, six wheeler, carts)
- Exposure to weather/outdoor elements
Work A uthorization
-
United States (Required)
Dom’s Kitchen & Market is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law .
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