Auto Parts Prime Inc is the nation’s leading internet retailer in the automotive industry. We are the No. 1 trusted source on the web for OE automotive parts and accessories by offering stellar customer service, quick delivery, and superior shopping experience. We've helped millions of people worldwide with car parts when their car breaks down, solved their concern on products and orders, and we are ready to explore more in the market. Check us out at http://www.autopartsprime.net/join-us.html

We are looking for a candidate for our returns department to deliver the highest level of quality service to our customers. This position is responsible for delivering superior RMA service (including the processing of RMA tickets, replacements, and/or credits) in a prompt, respectful and courteous manner to ensure concerns are resolved.

Responsibilities and Duties

• Answer customer inquiries regarding orders and returns. Assist customer in processing RMA tickets, refunds, and/or replacements.
• Provide products/services support in both verbal and written form.
• Respond to customers in a timely and accurate manner with professionalism, knowledge, and enthusiasm.
• Communicate effectively and proactively with customers and internal/external departments
• Follow internal RMA procedure to report special cases for group evaluation of liability and risk
• Increase customer satisfaction by quickly resolving dispute claims
• Investigate customer claims by gathering necessary information and documentation

Added Leadership Candidate Responsibilities for potential Leadership candidate (prefer)

• Have experience creating or modifying procedures.
• Team Leader or Supervisory experience.
• Monitor Team/Team Building: Find and resolve issues within team and set goals.
• Cross-Departmental collaboration and communication.
• Strong Communication skills: ability to build and maintain strong relationships with service vendor and suppliers
• Assist Managers in day-to-day coordination and management of operational activities.

Key Skills

• We are E-commerce driven: Excellent written and communication skills are required. Spanish speaker a plus.
• Innovative problem solver who enjoys working with and helping people
• Must be able to multi-task with strong attention to detail.
• Must be highly reliable, honest, patient, organized, and focused.
• Computer proficiency with Microsoft Office and Google Sheets
• Able to successfully perform in a fast-paced work environment, and to work well independently and with a team

Job Qualifications

• An associate college degree is preferred
• Minimum 1 years of customer RMA related experience
• Basic computer skills to include MS Office: Word/Excel and Google Sheets
• Must be able to handle multiple tasks while working independently, without direct supervision
• Customer Service Experience (1 year)
• Leadership Experience (Preferred)

Benefits

• Medical Insurance (Fully Paid HMO)/Vision/Dental Insurance
• Paid Holidays
• Paid Time off/Sick Time
• Performance Bonus
• Cal-Savers (Retirement Plan)
• Career Advance Opportunity in a fast paced and fun environment

About Us

We offer more than just a job – it’s an opportunity to jump-start your career with one of the fastest-growing companies. We offer very comprehensive (and affordable!) health insurance, paid vacation and holidays and many other excellent benefits to keep you and your family happy and healthy! No need to buy a whole new wardrobe – wear your jeans to work! You will be working in a very friendly environment and complete training on customer service and returns will be provided. This is an exciting beginning of a great career for the right person because you will have the opportunity to grow with great benefits provided by us. We look forward to hearing from you.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

COVID-19 considerations:
All employees must wear a face mask in office and we ask that all employees are fully vaccinated before their start date.

Ability to commute/relocate:

• South El Monte, CA 91733: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• RMA related: 1 year (Preferred)
• Phone Related Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

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