Description:

ABBA MT is seeking dispatchers/call takers for our Communications Center in our corporate office in Aberdeen, NJ.

Responsibilities:

• Ensures service requests are met promptly by scheduling, locating, dispatching, and monitory EMT and MAVT crews.
• Receives and records radio and telephone calls and selects an appropriate course of action for each call according to ABBA MT policy.
• Maintains information on all calls; prepares detailed reports on all activities occurring during an assigned shift if necessary.
• Deals with sensitive information discreetly and professionally, maintaining confidentiality. (HIPAA)
• Maintains a positive customer service attitude with the public, clients, co-workers, and supervisors at all times.
• Demonstrates reliability and dependability.
• Continuously monitors dispatch screen, prioritizing as needed.
• Maintains appropriate and detailed records of all telecommunications, completes and transmits an end of shift reports.
• Responsible for understanding all operational positions such as the Call Center and all BLS/MAVT job functions.
• Maintain all certifications required to perform all duties for this position, including EMT or MAVT certification.
• Responsible for assisting as a call taker when call volume is heavy to ensure continuous quality customer service. Work as team.
• Strong knowledge of vehicle path and monitoring vehicles for optimum efficiency via GPS.
• Knowledge of ABBA MT Tier System, responsible for making decisions to ensure the highest level of Customer Service.
• Responsible for proper posting and ensuring territories are covered.
• Ensures proper activation and deactivation of employees.
• required to report to work at the appointed hour, as scheduled.
• Must be able to adapt to a fast work atmosphere as well as being a team player.
• Ability to answer the multi-line phone and have good communication skills (written and verbal).

Qualifications:

• High School Diploma or GED equivalent; some college preferred.
• Command of the English language, both written and verbal, and the ability to speak clearly and distinctly.
• 24×7 availability is a MUST for this position. May work a rotating schedule and be called in to cover open shifts.
• Minimum of 1 to 2 years of dispatching – call center experience preferred, preferably in Emergency Medical Services.
• Current EMT-B Certification and a minimum of one year of experience as an EMT is preferred.