Dispatcher Job at Smart Care Solutions
Espresso Partners, a SmartCare Solutions company, leading provider of espresso and coffee equipment service and sales, is looking for someone with a heart for people to join our team as a full-time Dispatcher. Monday thru Friday between the hours of 8am and 5pm, with an evening and weekend on-call rotation.
RESPONSIBILITIES:
- Monitor high volume email inbox for work orders from customers and distribute emails to appropriate email folder based on customer and service type
- Answer inbound phone calls and assist customers with inquiries
- Create service tickets for incoming work orders
- Dispatch technicians for service calls, installs and preventative maintenance services according to location and priority level
- Ensure proper checklists and paperwork are attached to service tickets for technicians to fill out per customer requirements
- Monitor the dispatch board throughout the day to schedule unassigned calls as technicians close out of calls
- Create quotes and email to customers for approval for follow-up service calls
- Coordinate with parts department to order necessary parts for jobs and track when they arrive so service may be scheduled
- Communicate with customers regarding status of work orders via phone, email and through customer portals
- Work closely with billing department to ensure accuracy of service ticket information after final work is completed so that customers are billed correctly
- Work with ops manager, service managers and other dispatchers in scheduling service calls in order to maximize efficiency of technicians’ time, while ensuring customer satisfaction
- Monitor workflow status in dispatch software to ensure follow-up calls are being done in a timely manner according to customer contracts and expectations
- Assist with emergency service requests by being a part of the evening and weekend on-call rotation
REQUIREMENTS:
- Ability to multitask in a fast-paced, ever changing environment
- Strong verbal & written communication skills
- Must be able to have multiple interruptions per day while maintaining focus and attention to detail
- Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Proficient in Microsoft (Word, Excel, & Outlook)
- Strong work history with excellent references
- Adaptable to change and good with technology
- Ability to retain new information and pick up on new processes and programs quickly
- Strong team player with a positive attitude
- Excellent time management skills
- Demonstrated ability to make sound decisions under pressure
- Ability to take initiative to make things happen
- Previous customer service experience required
#INDST
Smart Care Equipment Solutions is an Equal Employment Opportunity/Affirmative Action Employer. Women, minorities, veterans and individuals with disabilities, as well as all other qualified individuals, are encouraged to apply.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.