Director, Sales, Retail & E-Commerce Job at Brother USA

Brother USA Piscataway, NJ 08854

Let's Grow Together

Our mission is to live our “at your side” promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it’s the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next. We're committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we’ll be “at your side” every step of the way.

The Director, Sales Retail & E-commerce leads the Mass and E-Commerce sales channel(s). Specifically, this position focuses on the management and development of the entire Mass/E-Commerce sales group. This role collaborates closely with the Division Head along with other senior group members to develop, implement and execute channel strategies, product launches, and marketing plan execution. Additional critical focus areas for this position include but are not limited to: Business Insights & Analytics, Sales Strategy and Planning, Forecasting, Channel/Partner Management at a national level, Growth and Maintenance of relationships with distribution partners. This position also maintains consistent communication with Division Head, Senior Director of Marketing, HAD/TN Operations, Finance, Shared Services and Supply Chain Management to sustain proper account maintenance and forecast needs.

Duties and Responsibilities

Sales Leadership

  • Oversee revenue budget responsibility, driving success and growth throughout the HAD sales team

  • Lead the day-to-day activities of the domestic HAD Retail / E-Commerce sales team, account management, developing opportunities nationwide; manage daily communications and ensure team success

  • Build a strong team through ongoing feedback, support, and guidance with the goal of facilitating both business and personal growth; set realistic goals and establish expectations; help team members improve sales and work quality

  • Develop strong relationships with key stakeholders internally and externally, leading across the organization on key initiatives

  • Develop, review, monitor, and enforce policies, practices, and procedures that impact the organization

  • Consistently contribute strategic ideas and feedback to executive team

  • Meet and exceed customer expectations and demands

  • Significant travel (up to 50%) required to accounts and headquarters location

Sales Strategy Development

  • Develop the overall sales strategy for the HAD Retail / E-Commerce sales force, ensuring corporate financial goals are met or exceeded

  • Spearhead new business opportunities and utilize creativity to grow the business and profitability

  • Analyze business trends and understand the customer base, both regionally and nationally, to support effective strategy development

  • Study historical sales data, establish sales quotas, and plan future sales targets

  • Stay current on industry news and changes as well as competitive models and features

  • Track actual performance against expectations and modify strategies, territories, or incentive plans in response

Reporting, Budgeting, & Forecasting

  • Prepare monthly, quarterly, and yearly reports for various internal groups

  • Prepare and deliver presentations for various regional and global meetings

  • Lead team to manage product forecasting & supply chain activity

  • Lead team to manage custom SKU requests as opportunities arrive

Additional Position Responsibilities

  • Overall management of staff, ensuring assignments and duties are completed as required

  • Compose and conduct performance reviews

  • Provide guidance, training, mentoring, coaching and development

  • Make recommendations regarding hiring, promoting and terminating

  • Perform in accordance with Corporate Policies and Procedures, as well as applicable federal/state/local regulations and guidelines.

  • Perform other duties as assigned.

Qualifications

Education

Bachelor's Degree (or equivalent experience) in Business, Marketing, or related field

Experience

Minimum 10 years

  • Experience managing national sales function in the Retail & E-Commerce channel

  • Experience developing and executing on robust sales strategies

  • Experience meeting and exceeding multi-million sales targets

  • Experience leading and managing a team

Software/Technical Skills

Knowledge of Microsoft Office (Word, Outlook, PowerPoint, Excel)

Other Skills/Knowledge/Abilities

  • Strong ability to strategically analyze data, think and execute on long-term action plans

  • Strong aptitude for crafting creative strategies to achieve business growth and divisional profit

  • Knowledge in all aspects of sales management, including but not limited to: forecasting, goal setting, team planning, account mapping, resource management, time management, selling to the relevant executive, conducting executive briefings

  • Strong communication skills (written/verbal/interpersonal) and ability to build relationships internally and externally

  • Strong ability to deliver effective presentations Ability to lead, develop and mentor others

  • Excellent negotiation skills

  • Knowledge of the sewing and crafting industry

#LI-Remote

Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago. Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico. For more information, visit www.brother.com.

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application, a reasonable accommodation will be made upon request.




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