The Director of Quality Improvement and Patient Safety reports to the Senior Vice President and Chief Medical Officer at Rhode Island Hospital and Hasbro Children�s Hospital. The director will have administrative oversight of the development and implementation of the hospital�s quality patient safety and performance improvement program. The Director will assist hospital leadership in building outstanding educational and improvement initiatives drawing on best practices and rapid-cycle improvement techniques monitoring and interpreting performance metrics and supporting compliance and accreditation efforts. The Director will also foster and oversee the development of best-in-class customer service and patient experience initiatives.

The director leads a highly skilled team of quality and patient experience specialists focused on meeting customer needs and exceeding their expectations.

Demonstrates expertise in quality program development education and process improvement at all levels of the organization that supports clinical and operational strategies. Demonstrates expert level understanding of pay for performance programs. Fosters collaborative communication across multidisciplinary teams with the goal of achieving Vizient top-decile results.

Works with hospital leaders to develop measure analyze and implement process improvement initiatives utilizing quality strategies scaled for efficiency and purpose. Collaborates with key stakeholders to identify data-driven solutions for improvement.

Supports a culture of employee engagement to improve patient outcomes and deliver excellent care. Develops customer service training for onboarding and on-going training as well as just-in-time curriculum content for new initiatives.

Establishes a robust patient experience program incorporating patient-centric programs founded in �best-practice� models. Listening to the health consumer and creating innovative solutions for the diverse patient population leveraging the services of Rhode Island Hospital and Hasbro Children�s Hospital.

Facilitates assessment and resolution of family/visitor issues. Establishes themselves as an expert resource for leaders staff and providers on patient relationship development.

Serves as a liaison to the Lifespan system quality improvement team and to the Rhode Island Hospital Medical staff departments for coordination of quality improvement actions involving patient care processes and physician processes. Promotes meaningful communication and performance improvement information among and between Lifespan and the Medical Staff.

Consistently applies and serves as a role model for the Lifespan shared �CARE� values of Compassion Accountability Respect and Excellence. Is responsible for knowing and acting in accordance with the principles of the Lifespan Corporate Compliance Program and Code of Conduct. Provides support and leadership for Lifespan�s Quality Priorities service and treatment settings.

Performs other duties as assigned.

PERFORMANCE STANDARDS:

Effective utilization of resources

Management of continuous quality improvement

High quality high value patient-focused services

Resource productivity

Fiscal responsibility

Development and implementation of effective quality programs

Customer and patient satisfaction

Performance improvements year-to-year

Positive feedback from peers directs reports and staff

QUALIFICATIONS-EDUCATION:

A Bachelor�s Degree in nursing or healthcare related discipline is required. Master�s degree in related healthcare field required. Six Sigma Black Belt certification or equivalent experience leading performance improvement projects preferred. CPHQ CPPS or other quality certifications preferred.

QUALIFICATIONS-EXPERIENCE:

A minimum of five (5) years of related experience is a must particularly in quality measurement and reporting systems oversight over physician peer review programs and process evaluation and improvement. Extensive knowledge of performance improvement systems and/or process improvement methods and standards. Effective project management skills are required. Must have experience with electronic health record applications and modules Microsoft Office Suite (e.g. Word Excel Access PowerPoint) other computer applications database development and outcomes management. Proficiency Windows-based PC environments and statistical software packages used for analysis and graphing.

Strong group facilitation and project management skills required. Ability to collaborate and lead various project teams. Solid written/verbal presentation critical thinking and analytical skills required.

SUPERVISION:

Supervisory responsibilities for up to fifty professional and support staff. Includes selection direction and evaluation of work.