Are you seeking a rewarding and fulfilling career in the Mental Health and Addictions field?

Apply to be the Director of IT today!

What will your day look like?

At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role.

As the Director of IT at Horizon, you will…

• Be responsible for all aspects of the NOC (Network Operations Center) including staffing, scheduling, infrastructure availability and incident resolution. Establish and ensure Service Level Agreements (metric) are met for IT Service Requests including 24x7 activities.
• Monitor Horizons computer assets through inventory process including warranty/maintenance programs. Coordinate long-term planning of hardware purchases.
• Design and manage system monitoring, alerts and notifications including SIEM.
• Implement security best practices to protect the Horizons assets. Enforces policies and consistently develops/improves/updates the Horizon's change management policy. Ensure hardware security, integrity, stability and redundancy. Ensure proprietary systems and data are protected to the highest level of confidentiality.
• Create and manage detailed project task plans, budgets, timelines, milestones and document. Manage project activities, and ensure projects are delivered on time, within budget, adhere to Horizon quality standards, and meet established expectations.
• Manage 3rd party vendor relationships and contracts related to Horizon’s IT Department.
• Ensure IT related policies & procedures are updated, reviewed and reflect current best practices and government regulations (i.e. HIPAA, CFR42 Part 2, SHIELD, etc.).
• Support Horizon’s VoIP phone systems and mobile solutions.
• Coordinate and manage IT staff including schedules, 24x7 operations, mentoring, training, Horizon Policies & Procedures, annual performance reviews, etc.. Maintain a satisfactory level of technical skills department-wide by keeping up with current trends and developments related to team member roles.

Why choose Horizon to build your career?

Besides the fact that we’ve been named a Best Place to Work for 14 (yes, 14!) years in a row? At Horizon, you can be assured that you will make difference in the lives of others. Even better, your teammates will be just as motivated to make a difference!

What we offer that you’ll love…

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging Council, frequent trainings, ongoing conversations, affinity groups, and more.
• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
• Retirement: We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.
• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!
• PTO & Holidays: We believe self-care is essential. Combined with holidays, you’ll earn up to 22.5 paid days in your first year. By your 3rd anniversary, that's almost doubled with up to 37.5 paid days off!

What makes you a great candidate?

We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job:

Experience:

• 6+ years of work related experience in server design and support; 5 years of IT management

Formal Education/Training/Licensures:

• BS or Master’s degree in Computer Science or related field
• Professional IT Certifications such as MCSE, MCSA, MCP, Cisco CCNA, Net+ are recommended but not required

Basic Knowledge/Skills/Abilities:

• Advanced understanding of Windows Desktop and Server computers and OS
• Excellent understanding of Microsoft Server Technologies
• Experience with Microsoft Server technologies (Exchange, SharePoint, SCCM, etc.)
• Experience with cloud computing include Microsoft Office 365.
• Understanding of Dell, SAN, Cisco hardware support
• Ability to troubleshoot in depth computer support issues
• Advanced diagnosis skills of technical issues
• Ability to multitask
• Ability to work under pressure and time constraints to deliver projects on-time and within budget.
• Strong interpersonal and communications skills; capable of writing proposals or papers, acting as a vendor liaison, making presentations to customers or client audiences or professional peers, and working closely with upper management.
• Exceptional customer services skills
• Support of multiple location facilities as it pertains to computer systems and devices
• IT Design/Support & Project experience

Location:

55 Dodge Rd, Getzville NY 14068

Hours:

This is a full-time position. Monday-Friday 8:00am-5:00pm

Horizon DEIB Statement:

Horizon commits to being an anti-racist, diverse, equitable, and inclusive organization. Through self-reflection and our commitments to education, growth and development, increased workplace diversity throughout all levels of our organization and the cultivation of meaningful relationships, we pledge to advance equity, racial justice, and equal opportunity for all.

Disclaimer:

Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency proving in person services throughout our community.

This information is intended to provide a general overview of the position; it is not a full job description.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)