Job Overview: Provides supervision and direction for all Housekeeping activities of the hotel to ensure
the highest levels of cleanliness and guest satisfaction are maintained.

Responsibilities and Duties:

• Communicate effectively, both verbally and in writing to provide clear direction in assigning and

instructing housekeeping and laundry staff in details of work. Provide staffing, training,
counseling, and performance reviews for housekeeping department.

• Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards

set by hotel, which requires continuous visual inspection of guest rooms and public space areas
including restaurants, lounges, meeting rooms, etc.

• Manage finances of housekeeping and laundry operations including budget and inventory

controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation
to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient
operation of department.

• Distribute and delegate workload to guarantee maximum production and guest satisfaction with

minimum outlay of expenses in terms of labor and materials. Monitor house count and make
staffing adjustments accordingly.

• Ensure proper usage of chemicals and cleaning supplies by monitoring usage providing complete

training for employees and ensuring proper labeling of hazardous supplies in accordance with
hotel Hazcom program.

• Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate

pertinent information.

• Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the

coordination of rehab projects.

• Supervise the operation of linen, uniform, supply and storage rooms.
• Install inventory controls for uniforms, linens and supplies to be monitored by issuance

procedures and purchasing.

• Document needs of the department to furnish management with budget requests.
• Manage, monitor and make adjustments in order to comply with energy conservation program

management.

• Monitor issuance of keys and maintain inventory.
• Performs other related duties as assigned.

Specific Job Knowledge and Skills:

Other Expectations:

• Regular attendance in conformance with the standards, which may be established from time to time,

is essential to the successful performance of this position.

• Due to the cyclical nature of the hospitality industry, associates may be required to work varying

schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.

• All employees must maintain a neat, clean and well-groomed appearance (specific standards

available).

• Employee is always required to take on the responsibility and wear appropriate Personal

Protective Equipment (PPE) as determined by position and duties.

• Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Working Conditions:
Physical Demands:
Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3
of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists
from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects, including the
human body. Some sedentary work to complete reports and other office projects.

Environmental Conditions:
Inside: Protection from weather conditions but not necessarily from temperature changes. A job
is considered “inside” if the worker spends approximately 75 percent or more of the time inside.

Qualifications:
Education:
Any combination of education and experience equivalent to graduation from high school or any
other combination of education, training or experience that provides the required knowledge of
skills and abilities. College degree preferred.
Experience:
Minimum of three years supervisory experience in the hotel industry. Previous hotel experience in
the rooms division required.
Licenses or certificates:
Ability to obtain any government required licenses or certificates.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance (specific standards
available).
Other:
Additional language ability preferred.

Behaviors

Required

• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Preferred

• Self-Starter: Inspired to perform without outside help