About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw’s, and many more recognizable names.

Albertsons Companies recently rolled out our Presence with a Purpose work model. Placing a premium on adaptability, safety and family well-being, Presence with a Purpose will help us build a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are allowed to make decisions that are best for them.

What you will be doing

You will be providing technical support to our Division and corporate offices mainly in Deer Valley AZ. You will get assigned incident tickets and requests to troubleshoot computers, mobile devices and laptops. You will also deploy new hardware and software as requested

Main responsibilities

• Support standard hardware platforms and systems
• Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers.
• Provide complete recoverability of systems and applications.
• Troubleshooting and resolving issues
• Installation of new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Provide network and remote connectivity (hardware/software) support.
• Maintain equipment inventory controls and policies.
• Work with Service Desk on assignment of problems, support issues and concerns with computer systems.
• Interface with all Corporate IT groups for support and technology resolutions.
• Adhere to repair standards and service levels established.

What we are searching for someone with

• Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations
• Demonstrated ability to follow written/verbal instructions, defines problems, collect data, establish facts, and draw valid conclusions.
• Demonstrated ability to work independently and be a strong collaborative partner
• Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.

We believe the successful candidate has these qualifications and experience:

• High school graduate, BA/BS degree preferred or 3+ year's technical/training/hardware certifications preferred.
• Information Technology with 2+ years of technical support experience.
• 2+ years’ experience with technology systems and hardware installation and configuration
• Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
• Flexibility to work a variety of daytime shifts; rotating on call

What it is like at Albertsons?

Albertsons Culture Principles

Compassion: We always treat each other with kindness and respect

Team: We always support and recognize each other

Inclusive: We always value everyone’s perspective

Learning: We always strive to grow and develop ourselves and others

Competitive: We always act with integrity to win over the customer

Ownership: We always take actions to drive our success

Job Type: Full-time

Pay: $54,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call

Supplemental pay types:

• Signing bonus

Work Location: One location

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