Desktop Support Manager Job at Amerilife Group, LLC
Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
Job Description
DEPARTMENT:
JOB TITLE:
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FLSA STATUS:
SUMMARY / JOB PURPOSE:
This person ensures their assigned department is well staffed and provisioned, adheres to quality and service standards, and helps businesses accomplish its goals. This person hires and trains employees, helps develop and implement business strategies, and performs a variety of other tasks to ensure the business is thriving.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Delegating responsibilities and supervising business operations.
- Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
- Resolving conflicts or complaints from customers and employees.
- Analyzing information and processes and developing more effective or efficient processes and strategies.
- Establishing and achieving business objectives.
- Maintaining a clean, tidy business, ensuring that signage and displays are professional.
- Generating reports and presenting information to upper-level managers or other departments.
- Ensuring staff members follow company policies and procedures.
- Other duties to ensure the overall success of the business.
QUALIFICATIONS:
- Bachelor’s degree in Business Management or related field, or in lieu of experience.
- Strong understanding of business management, financial, and leadership principles.
- Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
- Time and project management skills.
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
- Commitment to providing exceptional service to customers and support to staff members.
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