Cybersecurity IT Product Specialist Job at PG&E Corporation

PG&E Corporation Sacramento, CA 95826

Requisition ID # 147868

Job Category: Information Technology
Job Level: Individual Contributor
Business Unit: Information Technology
Work Type: Hybrid
Job Location: Sacramento; Alameda; Alta; American Canyon; Angels C& Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch C& Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French C& Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakland; Oakley; Olema; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Washington; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City

Department Summary

The Cybersecurity team enables PG&E to achieve its mission by providing governance, oversight, and support of operational resiliency and asset safeguards in a relevant, timely and data-driven manner. The Cybersecurity team consists of security professionals in their chosen disciplines, including:

Cybersecurity Services
Risk & Strategy
Security Intelligence & Operations Center
Compliance

Working together, we review the current cyber threat landscape and lend our expertise to help the company understand its security posture and act on the highest priority risks.

The Cybersecurity team takes a proactive approach to security by focusing on the cyber risks PG&E faces. Our methodology and framework synthesize current legal, regulatory, and operating mandates with PG&E’s business goals and operations. By taking this information and focusing on the cyber risks unique to individual Lines of Business (LOB), Cybersecurity helps PG&E’s LOBs make informed decisions about where to invest their resources.

Position Summary

The Cybersecurity IT Product Specialist manages the daily operations of the Cybersecurity Endpoint Protection and Data Protection products. You will work closely with and provide an elevated level of customer service to Cybersecurity partner teams, Project Managers, team leaders, specialists, and subject matter experts. This position will maintain, document, develop and deliver technology solutions for the products supporting Endpoint and Data Protection.

The role is hybrid working primarily from your home office and assigned work location as business needs require. The headquarter location can be located anywhere in the service territory.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

A reasonable salary range is:

California Minimum: $​90,000
California Maximum: $​136,000

Job Responsibilities

Responsible for the management, advanced configuration, patching, monitoring, and fine tuning of the Endpoint Protection and Data Protection products.
Work closely with cross-functional teams to troubleshoot and resolve complex operational issues.
Script writing to automate repetitious, manual tasks
Resolve incident tickets and service requests in a timely manner
Assure customer satisfaction through clear communication and follow-through
Act as a conduit for vendor relationship, licensing, and incident management
Defend systems against unauthorized access, modification and/or destruction
Identify security abnormalities and report violations
Facilitate and assist in the coordination of remediation efforts, tracking, reporting its progress and providing root cause analysis
Support internal auditing data collection
Partner with the groups within Information/Business Technology and Lines of Businesses on security
Contribute to a variety of documentation such as strategies, plans, designs, usage or configuration standards, policies, guidelines, user requirements, roadmaps, reports, metrics, process manuals, configuration manuals, and other documentation specific and necessary for the targeted product or service.
Research and recommend security controls and tools upgrades
Develop methods of automation and optimization
Partner with peers in the accountable planning organization to develop the strategic vision and understand how it applies to the targeted products or services.
Understand the industry’s product positioning, the product’s key benefits, and the product’s targeted users.
Participate in 24x7 on-call rotation

Qualifications

Minimum:
AA/AS in Computer Science or job-related discipline or equivalent work experience
2 years of relevant technical experience
Multi-Platform knowledge (LINUX, Windows Servers/Desktops, Mac OS workstations, Oracle/SQL Databases

Desired:
Bachelor of Science in Computer Science or job-related discipline
3+ years of relevant technical experience
Knowledge of Endpoint Protection and Data Protection products such as Endpoint Protection and Data Protection including Antivirus and Anti-Malware, plus Data Loss Prevention, Encryption, Authentication, Application Control
Familiarity with NIST framework, & NERC CIP standards
Achieve positive results with multiple efforts running simultaneously
Results driven, and customer focused
Energizes coworkers, and maintaining a positive attitude towards the team and the business directions
Strong analytical, critical thinking and decision-making skills
Familiar with one or more security controls/risk management frameworks (ISO, NIST, etc.)
Understanding of risk and security controls
Understanding of network protocols, enterprise architecture, and common network logging functions
Self-motivated


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