Customer Specialist Job at Sphere - MAKO Medical Laboratories
Job Purpose
The Customer Concierge Team Member will be instrumental in learning how to provide a quality and positive customer experience for internal and external customers at a baseline level. This will be achieved by being ultra-responsive, creating a personal touch to improve the entire customer experience with consistently high level of service. This team member will have mastery knowledge on multiple systems, processes, and workflows.
Duties and Responsibilities
- Learn and Gain a mastery level proficiency on:
- Phones (TalkDesk)
- Customer Concierge Emails (ZenDesk)
- COVID Response Emails / Luminate
- Provide exceptional customer service to all accounts serviced.
- Follow all SOPs.
- Lear how to Open / Solve Tickets on Zendesk
- Learn how to Open / Solve Tickets on Talk Desk
- Learn how to operate in Apollo Blue and Black
Requirements
- Bilingual (English and Spanish) preferred
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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