Customer Relations Specialist (CRS) will interact closely with our customers throughout their entire purchasing process. This position is the primary interface for our customers as it relates to request for quotes (RFQs), order placement, order fulfillment/status, and repair support. The CRS will collaborate with internal departments to ensure timely and accurate information is provided to the customer thereby guaranteeing we meet or exceed our customer expectations and maintain a high level of customer satisfaction.

• Manage incoming customer inquiries through phone calls, emails, website and various portals.
• Perform full order fulfillment function, change orders, and returns according to established department policies and procedures.
• Supply customer quotes utilizing standard price lists, repair service levels or historical order data.
• Thoroughly and efficiently gather information internally and externally to provide timely information to customer regarding order status and product requests.
• Professionally handle customer complaints, provide appropriate solutions and alternatives within established timeframe with appropriate level of customer satisfaction.
• Thoroughly review customer orders against quotes and proposals for accuracy and cohesion to ensure order acceptance & placement.
• Follow communication procedures, guidelines, and policies.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

Technical Knowledge, Skills and Abilities:

• Minimum High School Diploma with 2 to 3 years of order fulfilment and customer service experience or equivalent combination of education and experience in manufacturing industry is required.
• Strong computer skill is mandatory including MS Office Suite (Word, Excel, Outlook).
• Knowledge of Salesforce or Oracle is an advantage.
• Ability to follow instructions and to communicate effectively, verbally and written.
• Ability to perform day-to-day duties with strong attention to detail and timeliness in an independent work environment.
• Customer and Team oriented mindset.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to adapt/respond to a diverse customer base.

Education: High School Diploma

Experience: 2-3 years customer support experience or experience as a client service representative, preferably in a related manufacturing environment such as Aerospace/Defense or Electronic Manufacturing

Security: U.S. Person required (U.S. Citizen or Permanent Resident). May be required to obtain a security clearance.

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 23,000 colleagues, based in 55 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170 year history of innovation, and five global divisions, all experts in their field.

Smiths Interconnect is a leading provider of technically differentiated electronic components, subsystems, microwave and radio frequency products that ensure high speed, secure connectivity of critical applications in the defence, aerospace, communications and industrial markets. Our microwave technology is used in radar, communication and surveillance systems that are mission-critical and operate in extreme environments in aerospace and defence. Our microwave components and connectors ensure optimal performance, durability and safety of space satellites. Our semi-conductor test products are used to test highly sophisticated semi-conductors and electronic circuits in communication systems, gaming products and computing devices. Our in-flight antenna systems give passengers internet connectivity gate-to-gate on planes around the world. Our connector and cable solutions ensure reliability of critical medical equipment, and safe operation of trains and transport systems.One of five divisions of Smiths Group, Smiths Interconnect employs over 2000 people. We have a global presence selling our products in over 50 countries with manufacturing facilities in nine countries and offices across North America, Europe and Asia.