Customer Service Representative, Transportation Services Job at University of California, Riverside
Position Information
UC Riverside's Transportation and Parking Services is recruiting for a full-time Customer Service Representative. The Customer Service Representative serves as the primary representative for Transportation and Parking Services by applying policies and procedures to resolve a variety of customer service issues. Works on assignments such as inquires and complaints from customers regarding services that requires research, are varied in nature, recognizes the need for deviation and consideration from standard practice, and refers customers to appropriate supervisors when necessary; applies and explains complex policies and procedures regarding parking permits, parking citations and alternative transportation incentives as they relate to customers’ payroll and/or student status, reason for coming to campus, and final campus destination; performs other duties as requested.
**As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment.**
**As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment.**
Education
Licenses
License
Requirement
Valid Driver License
Required
Certifications
Certification
Requirement
Employee Transportation Coordinator Certificate (ETC) with previous experience in planning and implementing rideshare and related transportation programs and knowledge of South Coast Air Quality Management District policies relating to alternative transportation and specifically Rule 2202.
Preferred
Experience
Experience
Requirement
5 years experience in a busy service oriented office and/or customer service experience, previous experience in handling/processing cash and credit card transactions; reconciliation and balancing processes.
Required
Demonstrated experience with Microsoft Office Suite (Word, Excel, Access and Outlook) to compile various reports, spreadsheets, business correspondence, and maintaining informational databases.
Required
Experience in a higher education environment, or experience in public service, traffic/transportation environments.
Preferred
Special Conditions
Special Condition
Requirement
Must possess or obtain a Valid CA Driver License in accordance with the California Department of Motor Vehicles, if driving a university/personal vehicle for university related business.
Required
Must successfully pass a background check through the department of Justice.
Required
Minimum Requirements
Ability to sit, walk and stand for variable periods; ability to participate in campus and community TAPS/Alternative Transportation events, indoors or outdoors, during varying environmental conditions and weather. Ability to bend, kneel, stoop, lift, carry objects such as boxes of brochures, flyers, pamphlets and other TAPS program materials weighing up to 35 pounds, by hand or with the use of a cart or hand truck. Ability to drive vehicles, such as vans, SUVs, light trucks and electric carts around campus. Ability to use a two-way radio and learn basic radio codes.
Excellent verbal and written communication skills to effectively and professionally interact with diverse groups using tact and diplomacy; ability to communicate patiently and courteously with sometimes difficult individuals. Skill in listening, anticipating, and responding to the needs of customers. Ability to work with the public in a high volume environment and maintain composure in stressful situations. Skill in establishing and maintaining cooperative working relationships with management, coworkers, and campus departments. Ability to research, apply and explain a variety of rules, policies and procedures.
Effective analytical and problem solving skills, including skill in identifying and brining attention to issues or concerns that require special handling. Strong basic math abilities and keen eye for detail. Skill in fast and accurate data entry.
Strong organizational skills to coordinate and prioritize multiple complex duties, paying attention to detail and deadlines when faced with high volume, fluctuating workload and constantly changing priorities. Ability to perform multiple tasks to completion with frequent interruptions in a fast-paced environment.
Excellent verbal and written communication skills to effectively and professionally interact with diverse groups using tact and diplomacy; ability to communicate patiently and courteously with sometimes difficult individuals. Skill in listening, anticipating, and responding to the needs of customers. Ability to work with the public in a high volume environment and maintain composure in stressful situations. Skill in establishing and maintaining cooperative working relationships with management, coworkers, and campus departments. Ability to research, apply and explain a variety of rules, policies and procedures.
Effective analytical and problem solving skills, including skill in identifying and brining attention to issues or concerns that require special handling. Strong basic math abilities and keen eye for detail. Skill in fast and accurate data entry.
Strong organizational skills to coordinate and prioritize multiple complex duties, paying attention to detail and deadlines when faced with high volume, fluctuating workload and constantly changing priorities. Ability to perform multiple tasks to completion with frequent interruptions in a fast-paced environment.
Preferred Qualifications
Knowledge of UC Path personnel appointment attributes and campus payroll cycles.
Knowledge of UCR transportation and parking policy and procedures.
Knowledge of UCR transportation and parking policy and procedures.
Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
- UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
- UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
- Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
- Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
- UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
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