Customer Service Representative (Remote) Job at Detroit Maid
Customer Service Representative (Remote)
Detroit Maid is a growing cleaning company with locations in Michigan and Illinois. We pride ourselves on having great team members, flexible hours and a laid back office culture. In this position you can expect to meet great people and be part of a great team that prioritizes work/life balance, great customer service and flexibility.
Customer Service Representative (Remote) Job Responsibilities:
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
This position is 20 hours per week with a daytime schedule of your choice.
Customer Service Representative Qualifications / Skills:
- Customer service
- Product knowledge
- Market knowledge
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking
Education, Experience, and Licensing Requirements:
- University/college degree is not required
- Familiarity with office software and phone systems a plus
- Previous experience in customer service is preferred
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