Customer Service Representative - McAllen Job at Hacienda Ford - Hacienda Collision - Hacienda Auto Outlet
Hacienda Ford - Hacienda Collision - Hacienda Auto Outlet McAllen, TX 78501
Job Summary:
Must be able to greet guests, schedule appointments and act as a liaison between customers and body shop technicians. This position is about providing our customers with a great collision experience and understanding their needs.
Duties and Responsibilities:
- Schedule repair for customers, either in person or over the phone
- Communicate with customers to determine the nature of their repair needs.
- Ensure that required documentation is complete and is in compliance with regulations and standards.
- Photograph the vehicle to support the damage for insurance
- Update clients with repair progress and status accordingly.
- Handle telephone inquiries regarding work in progress and appointments.
- Evaluate the vehicle thoroughly to determine extent of damage and need for repairs
- Prepare estimates in accordance with Insurance partner and company guidelines.
- Communicate supplements to customers and insurance companies on the same business day as written.
- Perform other duties as assigned by Collision manager.
Job Requirements:
- Valid Driver’s License
- Driving record that meets insurance requirements and company policy
- Must be able to pass background check and pre-employment drug-screen
Qualifications and Skills:
- Professional appearance
- Excellent communication capability
- Ability to set and achieve targeted goals
- Ability to thrive in a fast-paced environment with many priorities
Hours:
The Collision Center is open during the following hours:
Monday – Friday 8:00 AM – 6:00 PM
Saturday 8:00 AM – 2:00 PM
Benefits:
- Health Insurance – 100% employer paid
- Dental Insurance – 100% employer paid
- Vision Insurance – 100% employer paid
- Life Insurance (up to 100k) – 100% employer paid
- 401k plan
- Paid sick and vacation leave
- Employee purchase program
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