DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about.

Day to day

As a Customer Service Representative, you will be expected to provide excellent customer service by ensuring that customer's inquiries via phone are answered appropriately and timely while at the same time protecting the confidentiality of the customer.

• Efficiently address AG, Golf & Turf and AGCO Plus customer needs through answering inbound customer calls, responding to customer emails and voicemails
• Accurately quote payoffs
• Take payments by phone
• Assist with requests for account updates including but not limited to: address changes, due date changes, payment applications to shorten the terms of the loan, opt-out preferences and deceased debtors
• Provide up to date financial information on customer accounts
• Act as a first line on addressing customer concerns with their accounts and as a liaison between customers and other departments
• Identify and research customer concerns and complaints
• Research lien, title and insurance request
• Complete credit reference request
• Process request for loan documentation including but not limited to: payment histories, amortization schedule, contract lease agreement, payoff letter, interest paid letter, Invoice copies, copies of Paid in full and lien release forms

Support Digital Transformation: Ensure customers have access to their loan information as quickly and efficiently as possible via the customer portal

Essentials

• Bachelor's degree preferred, High School Diploma required.
• Experience: 0-2 years of customer service experience.
• Some experience within a telephone call center.
• Experience within the financial services industry preferred. Technical/Functional skills and knowledge.
• Excellent verbal and written communication skills.
• Understanding and ability to perform basic math functions.
• Knowledge of the leasing industry preferred.
• Basic PC skills and familiarity with Microsoft Office.

Settling In

At DLL, we are many things. We are team members. Family members. Community members. We are members of society. Members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents, and interests. We come from different backgrounds, cultures, nationalities, and histories. But for all of our differences, we share one thing in common: Each of us are members of DLL. Our company was founded in the Netherlands. But today we are truly a multinational business. We span more than 30 different countries and represent over 40 different nationalities across the globe. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enables us to integrate, ideate and innovate across country lines. Many companies say they are European, North American, South American, Asian, or Australian. At DLL, we are all these places and more. We are a crosscultural collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

All members enjoy

• Two working days per year volunteering for a local charity
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs

Choose Wellbeing

DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other members
• Health – Manage mental, emotional, and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL!

Good to know

• Deadline for applications: December 11, 2022
• The selection process may involve an assessment
• Applications via email will not be reviewed. Please apply online via our career website
• Candidates can be US, Remote
• DLL’s referral program applies
• For more information, you can contact Emily Halgren, Talent Acquisition Partner via halgren@dllgroup.com

We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to successful completion of a background verification and integrity check.