Yellowstone Local

We keep on growing because we only hire for the best Home Service Companies in the US. Our 5-Star rating is no accident!

Why apply with apply to work with a Yellowstone approved company?

• Core Values:
• Always Do the Right Thing
• Always Growing
• Can-Do Attitude
• Be Kind – The Golden Rule
• Delivery Wow
• Stability: Family Oriented and family-owned business since 1951. We’re the largest & most established Home Services business in the surrounding areas and we’re just getting started!
• Engaged: Positive team-focused work environment with great employee engagement
• Always Growing: Ongoing Professional & Personal Development Training Opportunities
• Fun & Focused! We work hard and play hard – we’re a fun team of rock-stars with can-do attitudes who are driven, focused, and have a strong work ethic.
• Community Focus: Established brand with a great reputation – We are dedicated to supporting our community and veterans as well as the greater good by contributing to both local and global causes
• Destination Employer: Established brand with a great reputation & a strong focus on our company culture
• Our Standard: We pride ourselves on providing a 5-star customer service experience and it shows with 2,500+ Google reviews (the industry average is 200); & over 4,800 5-star reviews on all platforms.

Salary

• $17.00/hr Base Pay
• +Performance Based Bonuses
• +Commissioned Base Program

Benefits

• Medical/Dental/Vision
• 401k/Matching
• Apparel
• Open Door Policy
• Training Programs
• PTO

Responsibilities

The Customer Service Representative answers inbound calls to general and service telephone lines, schedule service appointment and /or answer customer enquiries as required, and make outbound calls to existing customers to solicit service appointments. Below are the essential of duties of this role:

• Answer the phones in a timely manner.
• Assist customers with scheduling service/delivery/follow up calls
• Accurately create tickets in system to reflect on service techs schedule.
• Direct customer to correct resources to address concerns if a service call is not needed, or correctly decipher if the customer requires a phone call from a tech to address their concerns.
• Assist walk-in customers with scheduling service/delivery as needed.
• Follow up on forwarded voice mails, emails, or ad hoc requests from management.
• Use monthly marketing lists to call service prospects to solicit service appointments per company policy.
• Route salt deliveries
• Follow up with customers as necessary to confirm appointments
• Identify upsell opportunities during phone call and appropriately assign to designated sales rep, or color code in accordance with Technician assignment protocol (Color code service tickets based on sales opportunity)

Job requirements

• 2-3 Years of Customer Service Experience preferred
• Able to work rotating Saturdays/Half Day, 4-Hour shifts (1-2 a month)
• Home Service Trades experience is a PLUS
• High School Diploma
• Numerate, literate, and familiar with MS Office
• Customer-focused, punctual, adaptable, reliable, and outgoing
• Must have a professional telephone manner
• Calm under pressure and must have a positive attitude,
• Loyal, team-oriented, results-driven, thorough, personable, and prideful
• Must be authorized to work in the U.S.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.