Customer Service Representative

Job description

Weed Man is the largest franchised lawn care organization in North America. We have been in business for over 50 years! We provide an environmentally responsible approach to fertilization, weed & pest management. We have had the privilege of making our local community more beautiful while helping increase our customers' property values. Weed Man Billings is locally owned and operated, meaning we live and work in the very communities that we serve.

We are looking for a customer-oriented service representative. The Customer Service Representative, or CSR, is the first point of contact to our clients and will interact with customers on the phone, via email, via text and online chat. A CSR will act as a liaison, provide product/service information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving comes naturally to customer service reps. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Everything we do is built around our core values of amazing service, integrity, passion, and innovation. We strive for a long-term partnership with our customers and want them to see us as a resource of technical and practical knowledge that they can call upon anytime of the year. Come to work with your passionate enthusiastic attitude, and you will become an integral part of our team! You'll also be rewarded with many opportunities for professional growth.

Schedule for Customer Service Representative: Monday-Friday Schedule may vary depending on business needs

Job Requirements:

Duties and Responsibility

• Answer inbound calls that can range from service questions to billing inquires
• Handle Customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure solution
• Process customer orders or changes according to established department policies and procedure
• Work with various departments to ensure that customer inquiries are directed to the appropriate department and personnel
• Up-sell services to the customer once any questions or concerns are resolved
• Follow up on pre-qualified sales leads. No cold calling
• Various data entry and administrative tasks
• Perform other related duties and responsibilities as required to meet the goals of the department

Salary and Benefits:

• Medical Health Insurance with an employer contribution to your monthly premium
• Dental, Vision, and Life Insurance paid by for employer
• Paid Time Off
• Paid Holidays
• Paid Training

Qualifications:

• Minimum of 6 months of customer service experience
• One year of sales experience is a huge plus, but not required
• Confident and driven individual with strong interpersonal, verbal and written communication skills
• Positive personality - We'll give you the tools to succeed, guaranteed
• Problem solving skills- Ability to objectively handle complex or multi-faceted inquiries with a calm demeanor
• Quick Learner - Has the ability to learn new systems, products, and services
• Excellent time management, organizational and multi-tasking skills
• Basic Knowledge of Microsoft Office
• High school diploma or general education degree (GED)

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Education:

• High school or equivalent (Preferred)

Work Location: One location

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