Customer Service Representative Job at Smash Pursuit
About us:
We creatively connect businesses and brands with their target audience for tailored engagement, stronger relationships and tangible results with our Live Events, Hybrid Events and Virtual Events in the United States and globally. We have a national network that activates projects across the world. We’re dependable, wherever you might be or need us.
A Customer Service Representative, is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers. Salary $18.00 - $27.50 per hour Job Type
- Full-time
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
Required Experience:
High school diploma or equivalentOutstanding phone and email etiquette
Able to manage multiple accounts simultaneously
Exceptional communication skills
From: Event Sense Group
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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