This opportunity is an IN-PERSON position, not a remote/hybrid job.

Manufacturer and Online Retailer looking for a Customer Service Representative in a fast paced, phone and email heavy call center for our Web Sales and Repair Center, located in our Corporate Offices. Experience in Watches or Jewelry would be beneficial, but not mandatory or even expected.. We will train the right candidate.

We have a standard work schedule of 9AM to 5PM with paid 30 minute lunches. Overtime is given when needed, but it is not often or consistent, and is always optional.

We would like the candidate to have some retail experience, either in-stores or over the phone. We need agents who have strong communication skills and will be able to solve customer issues efficiently, and eventually, with minimal supervision or assistance. Being able to work independently is necessary as it is a busy office! The candidate will be answering customer calls, emails, and messages via chat and other social media channels.

Ideally, a top candidate would be completely versed in Microsoft Office, Shopify e-commerce platform, Ebay, Ship Station, and other business applications. Knowledge of USPS, Fed-Ex, Sales Taxes, International Shipping, ERP and CSM software would be a bonus!

Our company prides itself on long time employees staying with our team! We don't hire often, many of our recent hires have been here for over 3 years. Many of our employees have been with the company over 10 years, and have been promoted into higher positions within the company. Our benefits package and salaries and wonderful incentives to recruit and retain quality and talented employees... We look forward to hiring the very best candidate we can find!

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Our office does not require masks for its staff. You may wear a mask if you would like to do so. We do not require vaccinations, although we do recommend them employees to vaccinate as we work with the public and items they wear!

Ability to commute/relocate:

• Pembroke Park, FL 33023: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer Support & Client Services Occupations: 2 years (Required)
• Call center: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: One location

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