Position Title: Customer Service Representative

Team: Customer Service

Reports to: Operations Manager

The Morrell Group Difference

Morrell Group is a leading Engineering Partner, Systems Integrator, and Value-Added Distributor of advanced motion control solutions for industrial and mobile applications. Our experienced application and technical specialists leverage product and industry knowledge to provide innovative solutions for automation, controls, pneumatic, electrical, hydraulic, and lubrication applications. With 7 locations throughout the Midwest, Morrell Group's passion is to keep you moving. For over 45 years, Morrell Group has engineered custom solutions with only the best industry-leading components, ensuring success across the complete product life-cycle. The foundations of our success lie in real-time managed inventory, quick ship programs, 24/7 customer support, engineering, prototyping, sizing, print review, and turnkey solutions. Experience an evolution in controls, experience Morrell Group.

For more information please check out our website- https://morrell-group.com/

Morrell Group Modernizes the Motion Control Ideation Process- https://vimeo.com/531384379

Take a virtual tour of our corporate office located in Auburn Hills, MI- Virtual Tour

Equal Opportunity Employer

Morrell Group is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Morrell Group is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Morrell Group will not tolerate discrimination or harassment.

Character of Position

As a Customer Service Representative, You are the link between sales account managers and Morrell Group, always putting the customer satisfaction, internal and external, as the number one focus. You will participate in a variety of complex clerical customer service duties in support of the sale cycle and respond to customer requests and inquiries.

Responsibilities

• Receive, review, and process all customer purchase orders in a timely fashion and in accordance with any specific instructions provided
• Respond to customer requests for price and delivery
• Identify, research, and resolve customer issues, concerns, and problems
• Follow-up on customer inquiries not immediately resolved. Work directly with our sales staff when needed to ensure customer requirements are exceeded
• Receive and review incoming phone calls, postal mail, and email. Must provide timely responses
• File and maintain all sales orders
• Review weekly customer backorder reports to ensure on-time deliveries
• Process Return Goods Authorizations and credits as needed
• Attempt to up-sell additional products and services
• Foster a positive team environment by assisting co-workers
• Keep a clean and safe working environment and optimize space utilization
• Perform other duties as assigned

Education

• High School Diploma
• Technical or vocational is a plus

Experience

• 1-3 years in customer service
• Use of an ERP system in regards to quote, order processing and inventory management (Trulinx/E2 Job Boss a plus)
• Use of vendor websites for current pricing, lead-time and product knowledge base

Skills

• Understanding of complex pricing schemes and general buying and selling principles
• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among a customer service team
• Attentiveness and patience
• Time-management skills
• Ability to provide service in an accommodating fashion
• Ability to maintain company goals while completing the sales cycle
• Product knowledge

Benefits

• 401(k) retirement with matching
• Employee discount (Ford and Stellantis)
• Health, dental and vision insurance
• Flexible Spending Account
• Life and disability insurance
• Paid Time Off
• Referral program
• Training program
• Job development training
• Personal development training
• Supportive team
• Excellent holiday schedule
  
• Anniversary bonus
• Annual discretionary bonus