First Lite is seeking an experienced Customer Service Representative to join our crew. The CSR roll is a full-time position for our Direct-to-Consumer business that will assist customer needs on a daily basis through phone, email and live chat.

Essential Job Functions:

• Engage with customers in a confident manner to offer informed and accurate information.
• Maintain product knowledge to offer firsthand insight and be able to relay location-specific product recommendations to customers.
• Ensure customer satisfaction by facilitating phone and chat sales, responding to warranty requests, fielding phone calls, creating and replying to emails, and handling live chats.
• Communicate with customers to own the customer service experience, while creating and maintaining personal relationships with new and current customers.
• Respond appropriately to customer inquiries via phone, email and live chat, while maintaining a prompt and professional manner with respect to the customer.
• Operate with understanding, active listening, patience, empathy and kindness to customers and Team Members alike.
• Demonstrate a willingness to learn and grow personal skillsets.
• Enter marketing, customer, product development and office orders.
• Coordinate returns, warranties and exchanges.
• Demonstrate proficiency in department systems including Shopify, NetSuite, HubSpot, Aircall and Slack.
• Follow internal controls and company policies as set by Meat Eater, Inc.
• Contribute to the success and growth of First Lite, LLC by leading or assisting with projects and tasks as assigned.

Knowledge, Skills and Abilities:

• Demonstrate excellent communication skills (written, verbal and listening)
• Strong and efficient time management skills
• Take initiative to complete tasks without being prompted
• Team oriented with a positive attitude and willingness to learn and work hard
• Proficiency with Microsoft Office
• Provide feedback to improve workflows and daily communication tactics that benefit team dynamic
• Ability to multitask and prioritize in a fast-paced work environment
• Operate with ownership, be a self-starter, and have a strong attention to detail
• Ability to adapt to change in accordance with business needs
• Flexibility to shift schedule and work extended hours during promotional periods and holidays
• Self-starter with attention to detail
• Share and receive feedback openly

Education and Experience:

• High School Diploma or GED
• Previous Customer Service or retail experience
• Strong hunting background. Additional outdoor experience strongly preferred

Location:
Hailey, Idaho is a premier destination for a wide variety of outdoor pursuits, especially hunting. Incredible opportunities for big game, waterfowl and upland birds can be accessed minutes from town. Hailey and the Wood River Valley are also home to world class fly fishing, skiing/snowboarding and mountain biking.