I'm the best and I want to join a team that appreciates me, where I can create my own opportunities.

What We Offer:

• Paid Holidays, vacation, and sick time.
• Medical Insurance - we pay 50% for you.
• 401k Plan with a company match.
• New technology, including iPhone, iPad, and access to integrated software.
• State of the art tools, parts, and supplies.
• Yearly bonus paid on profitability.
• Catered monthly breakfasts.
• A family. We care about our team, and hope you bring that same
  caring when you join. We do more than just work together. You'll come to
  love our company events, and you'll build life-long friendships at Cousins
  Air.

If you want to be part of something bigger than just a job - make this career move now. You will work in a place where you will be appreciated by
your team and customers. Your contribution will have a direct impact on the success of the company. If this interests you, spend some time learning
about Cousins Air by visiting Cousinsair.com. When you are ready, please go to the career section on Cousinsair.com to apply for this position.

CSR Responsibilities:

• Manage a large volume of incoming calls and outbound calls.
• Generate sales.
• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers and meet their needs.

Requirements:

• Air conditioning knowledge a Plus!
• SERVICE TITAN EXPERIENCE IS A PLUS
• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Who We Are?

We keep on growing because we only hire the best, and our customers love us for it. We ve been at this for over 26 years in Deerfield Beach serving the South Florida Custom Homes Market. You ve probably seen our trucks and our ads. What you don t know is what it s like to be a part of a team like this. How much you feel appreciated when you don t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Equal Opportunity Employer