Customer Service Representative Job at City of Grand Junction, Colorado
City of Grand Junction, Colorado Grand Junction, CO
$18.85 - $21.22 an hour
Description
LEISURE SERVICES REPRESENTATIVE
Hiring Range $18.85 - 21.22 per hour
New to the City of Grand Junction? Receive 40 Hours Paid Time Off Upon Hire!
About the Position:
The City of Grand Junction is accepting applications for a Leisure Service Representative with the Parks and Recreation Department. This position works in our Parks and Recreation Administrative office in Lincoln Park and is part of a team who provides customer service to our community by facilitating registrations, reservations, and general administrative support.
About Grand Junction Parks and Recreation:
The Parks and Recreation Department is under the larger City of Grand Junction umbrella, which is a home-rule municipality. Our extensive system includes 45 parks, 25 playgrounds, 24 park shelters, 5 indoor recreation facilities including the Orchard Mesa Pool, Lincoln Park Hospitality Suite, the Bookcliff Activity Center, Lincoln Park Barn, and the Senior Recreation Center, and a multitude of outdoor facilities which include the Lincoln Park-Moyer Pool, 2 City Cemeteries, Amphitheater at Las Colonias and the Lincoln Park Stadium Sports Complex. Additional information about the Parks and Recreation Department can be found within our seasonal activity guide (gjpr.org/seasonalguide).
This recruitment is happening at a very exciting time, as the City of Grand Junction completed our Parks, Recreation, and Open Space (PROS) Master Plan in January of 2021. This lead to an election on April 6, 2021, where dedicated funding was secured on taxation from sales of cannabis. The PROS Plan is the blueprint for the future of the parks and recreation system, and a dedicated source of funding for implementation is now in place. The number one item on the PROS Plan is a community recreation center (CRC). Through the summer and fall of 2022, a CRC feasibility study planning process was led by the council-appointed Parks and Recreation Advisory Board (PRAB). This robust community input process was conducted to develop recommendations about the new CRC to include the location, funding sources, and the size of the facility as well as the amenities. On April 4, 2023, the citizens of Grand Junction voted to approve the ballot question to build a new Community Recreation Center (CRC). Over the next few years, design and construction work will commence with an anticipated opening date of late 2025 or early 2026. The selected candidate will be a member of a team that is excited to continue to maximize the quality and quantity of services for the citizens and visitors of Grand Junction, to build the community and improve the quality of life on the Western Slope.
About Our Culture:
At the City of Grand Junction, we lead the way with continuous improvement, collaborative partnerships, and exemplary service. Our core values are demonstrated by our willingness to challenge the status quo, ability to work together using all areas of expertise to achieve a common goal, and commitment to fulfilling the needs of our community through thoughtful interactions.
Duties
What You’ll Do:
Assist customers in person, over the telephone and via the internet.- Process rentals and reservations of park shelters, fields, and other facilities.
- Prepare permits, contracts and supporting documents.
- Create and maintain booking calendars for various facilities.
- Collect and process a high volume of monies including registration and facility use payments and program registrations.
- Process Summer Camp paperwork including immunization records.
- Utilize various computer hardware and software packages including word processing and database applications.
- Compile, prepare, enter and update data from various sources.
- Maintain customer accounts and activity/course information.
- Prepare mass mailings, flyers and brochures.
- Perform other accounting and clerical functions as required.
- Perform other duties of a similar nature or level.
Qualifications
What We're Looking For:
- Two years of increasingly responsible customer service experience, both in person and on the phone.
- Equivalent to the completion of the twelfth grade.
- Great customer service skills.
- Ability to accurately calculate, record, and balance assigned transactions.
- Ability to work in a fast-paced environment and learn the operations, services, and activities of the Parks and Recreation Department.
Supplemental Information
Explore the Area:
Grand Junction, Colorado is the gateway to the mountains and canyonlands of western Colorado and eastern Utah. Centrally located between Denver, CO (250 miles east) and Salt Lake City, UT (270 miles west), Grand Junction is surrounded by 1.2 million acres of public land. Residents enjoy world-class whitewater rafting on the Colorado and Green Rivers, golfing, fishing, skiing and snowboarding, and exploring mountain bike and hiking trails through the Colorado National Monument and the Grand Mesa National Forest. Grand Junction has a robust downtown and hosts multiple art, music, food, and market events annually. With a population of over 150,000 in Mesa County (65,000 within the City limits) we have many of the big town amenities without the big town stresses such as traffic and trail congestion. With an average of 245 days of sunshine, Grand Junction is the perfect place to work and play.
Learn more about our area on Visit Grand Junction's website and Instagram!
At the City of Grand Junction, we proudly operate as an Equal Opportunity Employer, purposely building an inclusive workforce representative of various cultures, perspectives, and experiences. We believe in respect for all and do not discriminate based on race, color, religion, sex, gender identification, sexual orientation, national origin, age, disability, and/or genetic information.
If you have any questions or need assistance or accommodations due to a disability, please contact our Human Resources office at 970.244.1512.
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