Customer Service Representative Job at bet365
Who we are looking for
A Customer Service Representative with the desire to help, support and provide resolutions to our customers; making well informed decisions and working in a fast paced customer focused team.
Our dynamic contact center presents you with betting, payment, verification, login and general account inquires. With our customers contacting via telephone, Live Chat and email, you will play a fundamental role in their experience.
Sport and betting knowledge is not essential as our comprehensive training plan assists with your development, ensuring you reach your full potential to succeed in your career with us. There is an abundance of support to develop you as an Advisor, as we believe that staff development is key to your success.
Due to the busy sporting calendar all year round, this position is offered on a full time basis requiring a flexible approach to working hours between 07:00 and 23:00, working any five out of seven days per week, including evenings and federal holidays. In return, we offer career progression, a generous bonus scheme and a wide range of other benefits.
The starting hourly rate of pay will be $21.08 and our current benefits package includes:
Our dynamic contact center presents you with betting, payment, verification, login and general account inquires. With our customers contacting via telephone, Live Chat and email, you will play a fundamental role in their experience.
Sport and betting knowledge is not essential as our comprehensive training plan assists with your development, ensuring you reach your full potential to succeed in your career with us. There is an abundance of support to develop you as an Advisor, as we believe that staff development is key to your success.
Due to the busy sporting calendar all year round, this position is offered on a full time basis requiring a flexible approach to working hours between 07:00 and 23:00, working any five out of seven days per week, including evenings and federal holidays. In return, we offer career progression, a generous bonus scheme and a wide range of other benefits.
The starting hourly rate of pay will be $21.08 and our current benefits package includes:
- Company funded medical, dental and vision healthcare.
- 401K Plan.
- Paid vacation and sick leave.
- Life Insurance.
- Short term and long term disability.
- Career development and growth.
- Company bonus scheme.
- Employee Assistance Program.
- Life events and long service awards.
Preferred skills and experience
Excellent listening skills.
Outstanding communicator.
Passion for delivering exceptional customer service.
Willingness to learn.
Attention to detail.
Ability to multi-task.
Effective problem solver.
Competent computer, literacy and numeracy skills.
Adaptability.
Main Responsibilities
Assisting our American customer base with their queries.
Providing a first-time resolution to customer queries.
Using internal tools to assist and take ownership of customer queries.
Looking to resolve customer complaints.
Liaising with internal departments.
Escalating queries where necessary.
Investigating issues thoroughly.
Promoting responsible gaming.
Promoting awareness of policies, procedures and licensing requirements.
Want to become part of the team?
The benefits of working with us
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