Customer Service Representative

Location: Remote

Job Status Full – time

POSITION SUMMARY

As the Customer Service Rep, you will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. You will need to work in real-time to resolve issues quickly while maintaining a polite, positive tone that is in line with our CBDistillery team voice.

CORE JOB DUTIES & RESPONSIBILITIES

• Ensure customer satisfaction and provide professional customer support.
• Work with the management team to stay updated on product knowledge and be informed of any changes in policies and procedures.
• Review and make changes to customer accounts.
• Maintain thorough and accurate customer records.
• Addressing and resolving “tickets” and “calls and voicemails”, including but not limited to refunds, defects, shipping issues, stock issues, order problems, discount issues, customer questions, etc.
• Quickly and effectively responding to emails, comments, complaints, and questions.
• Continually works towards self-development to stay current on Customer Service, Sales, and procedures and practices.
• Always acting and responding to customer issues and/or inquires in a professional and effective manner.
• Other tasks as needed.
• You will be required to work EITHER a Saturday or a Sunday. The work shift will be either Tuesday-Saturday or Sunday-Thursday.

ADDITIONAL DUTIES AS REQUIRED

• Must be flexible with changes in responsibilities and schedule.
• Review and update this Role Description as job duties change or as requested.
• All other duties as assigned by the CEO.

JOB QUALIFICATIONS

• Knowledge, Skills & Abilities
• High school diploma/GED required (Associate degree in a business-related field preferred)
• 1+ years of related experience in responsible management roles
• Strong analytical and critical thinking skills
• Ability to meet required goals and quotas
• Solve customer problems
• Ability to be a quick thinker, research and troubleshoot
• Must acquire exceptional written, verbal, and interpersonal skills
• Demonstrated ability to analyze situations and adequately resolve problems
• Strong work ethic and ability to multi-task
• Strong Attention to detail
• Punctual, reliable and dependable individual
• Hands on commitment to getting the job done
• Excel and basic computer literacy

Salary Range: $45-55K, depending on experience.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote

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