We invite you to join us at Driven Glass!

Our Driven Glass family, which includes the iconic brands Jack Morris Auto Glass, All Star Glass, K&K Glass, and Auto Glass Now, offer the most reliable auto glass repair, replacement, and calibration services across the country. As the second largest auto glass repairer across North America, our outstanding team works hard to deliver exceptional customer experiences and high-quality auto glass services.

We're always looking for friendly and energetic team members to join our growing glass family. Customer service representatives, technicians, managers, and many more positions are available across the country. With the majority of our management team starting as entry-level employees, you can feel confident in knowing Driven Glass is investing in your career growth.

JOB DESCRIPTION:

Job Summary:

Provides technical and non-technical customer support in walk-in service area or call center. Communicates with customer via phone, email, and in-person.

Entry-level position typically requiring little to no prior knowledge or experience.

Job Description:

Specific responsibilities include:

• Intake and assist walk-ins, appointments, and returning customers
• Create estimates, price quotes, and invoices for auto work
• Answer phones and return customer calls
• Fields and escalates customer concerns as needed with technical or specialized support
• Provides exceptional customer service to each customer that enters and leaves the store
• Follows standard operating procedures to provide excellent customer service and to maintain and improve orders
• Work is routine and closely supervised
• Communicates information that requires little explanation or interpretation
• Assist manager with daily parts returns
• Ensure accuracy when ordering parts
• Input documentation on all calls and follow-up with callers as needed
• Confirm all mobile jobs parts and materials before dispatching drivers
• Open new accounts and service existing accounts
  

Skills/Qualifications/Physical Requirements:

• Must have a valid driver’s license
• Must have a positive attitude and customer service mindset
• Exceptional customer service skills
• Attention to detail
• Able to bend or stand at least 80% of the time
• Capable of working any day of the week including Sundays
• Basic computer skills: ability to use a keyboard and a mouse to correctly collect and enter information into system
• Ability to communicate clearly and effectively with customers and team members
• Comfortable working in fast-paced environment while managing multiple tasks to accomplish goals
• Motivated self-starter who is willing to work independently and with teams
• Bilingual (Spanish) proficiency is a plus
• Prior phone or call center experience is a plus!

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